(Japanese/Korean Bilingual) Accounting Clerk - Disputes

This organisation is seeking a Japanese/Korean Bilingual Accounting Clerk specialising in dispute resolution to join their Finance Service Centre in Taguig. This role offers the opportunity to make a impact by investigating, validating, and resolving customer deductions and disputes, ensuring revenue recovery and process improvement. If you're ready to unleash your potential in an environment that encourages collaboration and personal development, this is the opportunity for you.

What you'll do:

As a Japanese or Korean Bilingual Accounting Clerk – Disputes, your day-to-day responsibilities will involve taking ownership of customer deduction cases—ranging from payment discrepancies to compliance-related fees—and conducting thorough investigations using multiple data sources. You will communicate regularly with both external customers and internal teams to gather information, negotiate resolutions, and ensure accurate documentation is maintained. By processing credit memos or collaborating with collections for repayments on invalid claims, you will help safeguard financial assets. Additionally, you will analyse dispute trends to recommend preventative measures while actively participating in process improvements.

• Take full ownership of an assigned portfolio of customer deductions including short payments, pricing discrepancies, shipping errors, and compliance-related fees by thoroughly investigating each case.
• Conduct detailed root cause analysis by gathering and analysing data from various sources such as ERP systems, customer portals, proof of delivery documents, and internal records to determine the validity of disputes.
• Communicate effectively with customers and internal stakeholders including Sales, Customer Service, and Process Teams via phone and email to gather information, challenge invalid claims, negotiate resolutions, and maintain professional correspondence.
• Meticulously compile and maintain all supporting documentation required to either approve credits or deny deductions while ensuring accurate record-keeping for audit purposes.
• Process approved credit memos accurately or collaborate with the Collections team to pursue repayment for invalid claims in order to protect the company’s financial assets.
• Identify, track, and report on dispute trends to management by highlighting root causes and recommending preventative measures that reduce future deductions.
• Actively participate in identifying and implementing process improvements aimed at preventing recurring disputes and streamlining the resolution workflow for greater efficiency.
• Build productive relationships across teams by respecting colleagues’ needs, sharing knowledge generously, and aligning priorities with organisational objectives.
• Offer insights based on a solid understanding of what drives business success while promoting opportunities for improvement through collaborative teamwork.
• Project integrity while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.

What you bring:

The ideal candidate for the position brings proven experience in accounts receivable or financial analysis roles—whether as a fresh graduate or someone with up to two years’ relevant background. Your proficiency in Japanese or Korean enables seamless communication with international clients while your exceptional verbal and written skills allow you to articulate complex issues clearly during negotiations. A keen analytical approach helps you investigate intricate problems using ERP systems alongside advanced Excel capabilities for reporting. Understanding broader business objectives allows you to align your priorities effectively within teams while maintaining integrity when handling sensitive information. Proficiency in Japanese or Korean language is highly desirable for effective communication with global customer bases.

• Fresh graduates or candidates with up to two years of experience in accounts receivable, dispute/deduction management or related financial analysis roles are encouraged to apply.
• Exceptional verbal and written communication skills are essential for articulating complex issues clearly, negotiating effectively with stakeholders, and maintaining professional correspondence.
• A strong analytical mindset demonstrated by proven ability to investigate complex problems thoroughly and perform detailed root cause analysis is required.
• Hands-on experience with major ERP systems is necessary for efficient data gathering; proficiency in Microsoft Excel is also required for reporting purposes.
• Ability to build cooperative relationships across teams by respecting colleagues’ needs and sharing knowledge generously contributes significantly to success in this role.
• Commitment to personal development through actively seeking out training opportunities aligns well with the organisation’s supportive culture.
• Understanding organisational goals enables you to set personal priorities that align with team objectives while delivering results collaboratively.
• Integrity in handling sensitive financial information coupled with motivation through team collaboration ensures recognition of individual strengths within diverse groups.
• Willingness to participate in process improvements demonstrates responsiveness towards disruptive trends while promoting potential opportunities for enhancement.

What sets this company apart:

This organisation stands out for its unwavering commitment to making a tangible impact not only on clients but also on employees and communities served. Their purpose-driven approach focuses on embedding equitable, inclusive, and sustainable business practices throughout operations. Employees benefit from flexible working opportunities tailored around individual needs alongside generous pension contributions that secure long-term wellbeing. Comprehensive training programmes foster continuous learning so every team member can grow professionally within an environment where respect is paramount. Diverse perspectives are celebrated here; everyone’s unique strengths are recognised as vital contributors toward shared goals. The company’s culture prioritises positive work experiences—ensuring all voices are heard—while empowering individuals at every level through supportive leadership that nurtures both personal achievement and communal success. Joining this organisation means becoming part of a network dedicated not just to business excellence but also societal progress through responsible action.

What's next:

If you are enthusiastic about joining a collaborative team where your bilingual skills can make a real difference—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.