(Japanese/Korean Bilingual) Accounting Clerk - Collections

A globally recognised company in Taguig is hiring a Japanese or Korean Bilingual Accounting Clerk for Collections. You’ll support clients and colleagues while contributing to sustainable business practices in an inclusive, collaborative environment. Enjoy flexible work options, strong pension benefits, and continuous training as you grow your finance career and make a meaningful impact within a supportive team.

What you'll do:

As a Japanese or Korean Bilingual Accounting Clerk Collections based in Taguig, your day-to-day responsibilities will involve investigating customer deductions across various categories such as short payments or compliance-related fees. You will conduct thorough research using multiple data sources to validate disputes before communicating findings clearly with both customers and internal teams. Your ability to prepare comprehensive reports for management ensures transparency throughout the collections process.

• Take full ownership of an assigned portfolio of customer deductions including short payments, pricing discrepancies, shipping errors, and compliance-related fees by investigating each case thoroughly.
• Conduct detailed root cause analysis by gathering and analysing data from various sources such as ERP systems, portals, customer records, and proof of delivery documents to determine the validity of disputes.
• Communicate effectively with customers and internal stakeholders including Sales, Customer Service, and Process Teams via phone and email to gather information, challenge invalid claims, and negotiate resolutions.
• Meticulously compile and maintain all supporting documentation required to either approve credits or deny and collect on invalid deductions ensuring accuracy at every step.
• Process approved credit memos accurately or collaborate with the Collections team to pursue repayment for invalid claims while maintaining positive relationships with all parties involved.
• Identify, track, and report on dispute trends to management highlighting root causes and recommending preventative measures that reduce future deductions.
• Actively participate in identifying and implementing process improvements that prevent recurring disputes and streamline the resolution workflow for greater efficiency.
• Proactively contact customers with past-due accounts to secure timely payment while defining effective payment plans tailored to individual circumstances.
• Maintain accurate records of all collection activities including customer interactions and payment commitments ensuring compliance with company policies.
• Prepare regular reports on collection activities, account status, and potential risks for management review while adhering strictly to legal regulations.

What you bring:

The ideal candidate for the Japanese or Korean Bilingual Accounting Clerk Collections role brings proven experience in accounts receivable processes along with strong analytical abilities. Your proficiency in Japanese or Korean allows you to communicate effectively with global customers while your technical skills enable efficient use of ERP systems like SAP or Oracle. Your willingness to work collaboratively within a supportive team environment reflects your commitment to shared goals.

• Proficiency in Japanese or Korean language is highly desirable as it enables you to support global customer bases effectively through clear communication.
• Fresh graduates or candidates with up to two years of experience in accounts receivable, dispute/deduction management, or financial analysis roles are encouraged to apply as your enthusiasm for learning is valued.
• Exceptional verbal and written communication skills are essential; you must be able to articulate complex issues clearly when negotiating resolutions with customers or internal stakeholders.
• A strong analytical mindset with proven ability to investigate complex problems using root cause analysis techniques is required for success in this role.
• Hands-on experience with major ERP systems such as SAP or Oracle demonstrates your technical proficiency in managing financial data efficiently.
• Advanced proficiency in Microsoft Excel is necessary for compiling reports tracking dispute trends and maintaining accurate records throughout the collections process.
• In-depth understanding of end-to-end accounts receivable processes from invoicing through cash application ensures you can resolve billing discrepancies promptly.
• High degree of accuracy and attention to detail is critical when compiling supporting documentation or processing credit memos within compliance guidelines.
• Ability to work collaboratively within cross-functional teams highlights your interpersonal skills which are vital for building productive relationships across departments.
• Willingness to work from the office during day-shift hours shows your commitment to being dependable within a structured environment.

What sets this company apart:

This organization stands out by prioritizing respect, inclusion, and recognition for every employee’s unique contributions. Their commitment extends beyond business objectives into making a tangible impact on society’s most pressing challenges through purpose-led growth initiatives. The workplace culture celebrates diversity by encouraging collaboration among knowledgeable networks where everyone’s voice matters. By joining this team, you become part of an environment that values empathy kindness loyalty dependability—and above all—shared success achieved together.

What's next:

If you are ready to contribute your skills in a supportive environment where collaboration drives results apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.