AR Disputes Lead (Japanese/Korean Bilingual)

A leading global professional services organization is seeking an Accounts Receivables Disputes Lead/SME with Japanese or Korean language proficiency to join their expanding Finance Service Centre in Taguig. This is an opportunity for you to advance your career within a supportive and collaborative environment. If you are looking for a dependable role that values your expertise and provides clear pathways for progression, this position is designed for you.

What you'll do:

As an AR Disputes Lead (Japanese/Korean Bilingual), you will be entrusted with overseeing a talented team responsible for resolving customer queries related to accounts receivable disputes. You will use your language proficiency to communicate effectively with customers, helping them navigate complex financial processes while ensuring their concerns are addressed compassionately. Success in this role means not only meeting performance targets but also creating an atmosphere where everyone feels valued, heard, and empowered to grow.

• Supervise and guide the Accounts Receivables Disputes team in managing Japanese or Korean customer queries via inbound and outbound calls as well as emails, ensuring each interaction is handled with empathy and professionalism.
• Assist customers in understanding receivable processes, payment options, and account policies by providing clear explanations that foster trust and resolve disputes amicably.
• Coach and mentor team members regularly to help them achieve performance targets while nurturing their growth through constructive feedback and support.
• Manage escalations efficiently by offering solutions that balance customer needs with organizational objectives, always maintaining a warm and considerate approach.
• Collaborate closely with other accounts receivable teams to address issues promptly, sharing information openly to ensure seamless resolution of complex cases.
• Build strong relationships with customers by delivering personalized service that reflects a 'can do' attitude, enhancing overall satisfaction levels.
• Monitor team performance metrics consistently, identifying areas for improvement and implementing strategies that promote continuous learning within the group.
• Document all interactions accurately using relevant systems or ERPs, ensuring compliance with internal policies and external regulations at all times.
• Participate actively in regular meetings with management to share insights on dispute trends, contributing ideas for process enhancements that benefit both customers and the organization.

What you bring:

In this role your proven track record of supporting teams within finance or customer service settings will set you apart. Your fluency in Japanese or Korean enables you to build rapport quickly with clients who appreciate clear communication delivered sensitively. Your familiarity with industry-standard tools ensures smooth workflow management while your openness to feedback demonstrates humility and readiness for growth.

• A university degree coupled with at least 4-6 years of relevant experience in accounts receivable or finance-related roles, ideally including supervisory responsibilities within a customer contact center environment.
• Demonstrated ability to guide teams effectively by providing empathetic coaching, fostering collaboration among colleagues, and supporting individual development plans.
• Fluency in Japanese or Korean (verbal and written) at business level proficiency is essential for engaging confidently with customers from diverse backgrounds.
• Experience handling voice-based customer interactions—such as those found in call centers or collections—where sensitivity to client needs is paramount.
• Excellent communication skills paired with strong problem-solving abilities that enable you to find win-win solutions during challenging conversations.
• Familiarity with Microsoft Excel as well as other relevant systems or ERPs used in finance operations; willingness to learn new tools as required.
• A background in finance processes or collections is considered advantageous but not mandatory; openness to ongoing training is highly valued.
• Ability to maintain composure under pressure while balancing multiple priorities in a fast-evolving environment focused on teamwork rather than competition.

What sets this company apart:

This organization stands out as one of the world’s most respected professional services firms due to its unwavering commitment to inclusivity, employee well-being, and continuous learning. Here you will find yourself surrounded by dependable colleagues who value teamwork over hierarchy—a place where everyone’s contributions are recognized regardless of background or tenure. The company’s supportive leadership fosters an environment where open communication is encouraged; questions are welcomed; successes are shared; challenges are met together. Whether you’re seeking stability or eager for advancement within a global network renowned for its ethical standards—this is the ideal setting for building lasting connections while making meaningful progress in your career journey.

What's next:

If you are ready to take the next step towards a rewarding future within a truly collaborative environment, we encourage you to apply now!

Apply today by clicking on the link provided—your journey towards joining an inclusive team starts here.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.