KYC Delivery Manager (Operations Management)

A leading international bank is urgently recruiting for a KYC Delivery Manager (Operations Management) job. This role requires a strong background, knowledge, and skills in operations management. Experience in KYC and compliance is an advantage.

About the KYC Delivery Manager (Operations Management) Role:
The KYC Delivery Manager role needs to have knowledge, skills, and experience in operations management. The primary objective and goal of the role is to oversee and ensure a consistent high service performance delivery of the KYC services to the stakeholders through capacity planning and monitoring, data analytics, process refinement and evaluation of customer feedback to address issues and improve quality of processes.

Key Responsibilities:

• Manage an operational department. Account for the performance and results of the department which executes multiple operational processes for a functional area at a medium to complex level of complexity
• Ensure compliance with the rules and procedures that are prescribed by Risk and Compliance
• Responsible for the internal and external audits
• Manage and responsible for the departmental budget
• Act as a coach and mentor for the team leads and is responsible for the development of the department
• Account for department plans, process and change management, business priorities, resource allocation and policy formation. Decisions are guided by resource availability and functional objectives
• Provide services to locations in multiple time zones and resource planning must be flexible and/rotating
• Receive general guidance and oversight from their reporting line. Understands the mission and vision of the company and how the department contributes to that. Act in line with the bank’s rules and policies
• Apply your extensive experience in managing people and has a moderate to extensive level of experience in managing managers

To succeed in this KYC Delivery Manager (Operations Management) role, you must have a strong background, knowledge, and skills, in operations management. Experience in KYC and compliance is an advantage.

Key Requirements:

• A team player who is able to work in a dynamic and changing operational landscape with different stakeholders, most of them situated abroad
• Competent proficiency level of the processes and products and understands the complex process environment to ensure maximum efficiency
• Capability to act as POC in lieu of the Director
• High potential in Operations Management as department Head leading the migration, strategic reviews and planning. Has migrated processes even not KYC, strong operations and stakeholder mgnt but with great appreciation on risk and compliance. They are keen to cover KYC (Know your Customer), build, maintain and push to the next level the group
• Agile work setup- fast paced, strategic and a strong decision maker and influencer

The leading international bank does not need an introduction.

If you have the drive and determination to contribute your expertise in a fast-paced highly competitive environment this KYC Delivery Manager (Operations Management) role is for you.

Apply now or contact me to learn more.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.