If you are looking for a job that will be focused on retention, sales and customer service covering global clients for one of the growing fintech companies in the world, this Retention Officer job is for you.

About the Retention Officer Role:
In this role, you will be responsible for boosting client retention and increase engagement with existing client base.

Key Responsibilities:

• Act as a knowledgeable point person for investment clients
• Calling clients and increasing their engagement to the business daily
• Provide excellent customer experience to clients

To succeed in this Retention Officer role, you will need to be adept in sales and customer handling/engagement relating to investment, trading, and crypto currency from a reputable financial services company. This role is pivotal in building the Retention team and accompanying the business in their acquisition and growth of portfolio.

Key Requirements:

• Excellent communication skills: can talk to different types of clients globally
• Experience working in a Sales or similar Retention role in the baking and financial services industry for at least three years
• Ability to communicate well and liaise with all client queries and transactions investment
• Familiarity with CRM platforms/systems
• Strong analytical and stakeholder management skills

This fintech company is based in Australia hence provides flexible work arrangement.

If you are driven, determined and want to take the next step in your sales career, this is the role for you. Great career progression opportunities await the right person in this exciting Retention Officer role.

Apply now or contact me to learn more.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.