Director of Risk Solutions and Client Advisory

DIRECTOR OF RISK SOLUTIONS AND CLIENT ADVISORY

An exceptional opportunity has arisen for a highly experienced professional to join a leading global organisation as the Director of Risk Solutions and Client Advisory, based in BGC. This pivotal role is designed for someone who thrives on shaping business strategy, driving operational excellence, and delivering outstanding client service across complex, multi-functional environments. The successful candidate will play a crucial part in developing and executing both short- and long-term strategies, ensuring seamless collaboration with global teams, and embedding a culture of continuous improvement. With a strong focus on people management and stakeholder engagement, this position offers the chance to make a significant impact on the organisation’s growth trajectory while enjoying flexible working opportunities and access to world-class training resources.

* Shape the future of risk solutions by leading strategic initiatives that drive operational excellence and client satisfaction across diverse business functions.
* Collaborate with global service delivery centres to share best practices, enhance service standards, and foster a culture of continuous improvement within a supportive environment.
* Enjoy flexible working opportunities, generous pension contributions, and comprehensive training programmes designed to support your professional growth and personal wellbeing.

What you'll do:

As Director of Risk Solutions and Client Advisory, you will be at the forefront of shaping strategic direction while ensuring operational effectiveness across multiple business segments. Your day-to-day responsibilities will involve collaborating with senior leaders globally to develop forward-thinking strategies that align with enterprise goals. You will lead transformative change initiatives from conception through implementation, ensuring that resources are optimally allocated for maximum impact. By fostering an environment where continuous improvement is embedded into every process, you will help elevate service standards and drive efficiencies year after year. Your ability to nurture talent through targeted development plans will be essential in building high-performing teams dedicated to delivering exceptional client experiences. Additionally, you will play a vital role in budget planning and relationship management—both internally across departments and externally with clients—ensuring that all activities contribute towards sustainable growth and enhanced reputation for the organisation.

* Develop both short- and long-term business strategies in close partnership with key stakeholders to ensure alignment with organisational objectives.
* Drive the successful delivery of change agendas, including cross-functional programmes and initiatives, by securing necessary resources for design, testing, and implementation support.
* Lead the creation of innovative client service propositions and oversee the development of service delivery strategies for all operational functions within the business segment.
* Partner with other global service delivery centres to facilitate knowledge sharing around continuous improvement best practices and uphold global service standards.
* Ensure optimal resource allocation by managing the quality and quantity of team members required to achieve functional goals while maintaining effective controls.
* Plan, support, and review team performance regularly, identifying individual and collective development needs in collaboration with HR to maximise training opportunities.
* Promote a client-first culture that consistently delivers excellent service experiences, supporting high levels of client retention through measurable outcomes.
* Work closely with business unit management heads to identify key areas for measurement that maximise achievement of overall objectives.
* Champion ongoing efficiency improvements by standardising policies, procedures, and service standards while ensuring compliance with risk management protocols, information security requirements, legislation, and regulations.
* Manage budgets effectively for the Broking Operations business segment in Manila GDC while fostering a culture of continuous improvement throughout the organisation.

What you bring:

To excel as Director of Risk Solutions and Client Advisory, your extensive background in financial services will be complemented by deep operational expertise spanning risk management, compliance, IT, business improvement, and more. Your interpersonal skills will enable you to build trust-based relationships with colleagues at all levels—from direct reports to executive stakeholders—while your collaborative approach ensures alignment around shared objectives. You will bring proven experience navigating complex organisational structures where clear communication is paramount for success. Your commitment to nurturing talent will be evident through your ability to implement effective succession planning strategies that support both individual growth and team cohesion. A keen eye for detail combined with strategic foresight allows you to anticipate challenges before they arise—enabling proactive decision-making that drives sustainable results. Above all else, your passion for delivering outstanding client experiences sets you apart as a dependable leader who inspires confidence among peers.

* A minimum of 15 years’ experience within the financial services industry, including at least 8 years in senior leadership roles overseeing large-scale operations.
* Proven expertise in managing diverse teams across multiple functions while handling complex stakeholder relationships within matrixed reporting structures.
* Demonstrated success in leading transformation initiatives focused on process efficiencies, automation, and change management within operational environments.
* Comprehensive understanding of risk management principles combined with hands-on experience implementing robust compliance frameworks aligned with regulatory requirements.
* Exceptional English communication skills—both verbal and written—with proficiency in standard Microsoft Office applications essential for daily operations.
* Relevant academic qualifications including a bachelor’s degree; additional credentials in Operations or Business Management are highly desirable.
* Track record of delivering superior client service through multi-channel operating models supported by strong business acumen and strategic insight.
* Experience coordinating company-wide initiatives as part of broader colleague engagement programmes aimed at enhancing workplace culture.
* Ability to forecast emerging market trends and translate insights into actionable strategies that benefit both clients and internal teams alike.

What sets this company apart:

Joining this organisation means becoming part of a truly global network renowned for its commitment to excellence in risk solutions and client advisory services. The company places immense value on creating an inclusive environment where every voice is heard—fostering collaboration across borders while championing diversity at every level. Employees benefit from flexible working arrangements designed to promote work-life balance alongside generous pension contributions that secure their future wellbeing. Comprehensive training programmes ensure continual professional development so you can stay ahead in an ever-evolving industry landscape. The leadership team is dedicated to supporting your career aspirations through transparent communication channels and meaningful recognition of achievements. Here you’ll find not just a job but a community built on mutual respect where your contributions have real impact—making it an ideal place for those seeking both personal fulfilment and professional advancement.

What's next:

If you are ready to take your career to new heights by making a lasting difference within a respected global organisation, this is your moment to shine!

Apply today by clicking on the link provided—your next great opportunity awaits.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.