An exciting Head of Complaints Governance job has opened up at a leading universal bank.

About the Head of Complaints Governance Role:
In this role, you will be responsible for the management of all stages of bank wide complaints process across the bank, ensuring that the regulatory and organisational requirements are met.

Key Responsibilities:

• Handles the bank’s performance on complaints management through the creation of policies and procedures for a centralised process and a robust system for managing complaints
• Analyses and interprets data on complaints individually and collectively to ensure proper handling and identify potential risks
• Provides data, feedback, presentations and strategy plans to management for continuous improvement in addressing complaints and capturing data
• Liaises with regulators and auditors on the bank wide complaints framework and process

Key Requirements:

• Must have at least 10 years of banking experience and familiarity with the banking service environment, products, processes, and systems
• Must have customer and employee complaints background, as well as customer experience
• People management experience

This company is a leading universal bank in the country.

If you have an outstanding track record in handling Complaints and have the desire to contribute your expertise and lead the culture of an organisation to become client-centric, this Head of Complaints Governance position is right for you.

Apply today or contact me to discuss this opportunity.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.