A COO job has become available at an insurance organisation, responsible for overseeing and optimising operational functions to drive growth and achieve strategic objectives. This position requires a strong leader with deep knowledge of insurance operations, excellent strategic thinking capabilities, and the ability to drive continuous improvement in operational processes.

About the COO Role:
The COO in the insurance industry is responsible for overseeing and managing the company's operational functions to ensure efficient and effective operations, drive growth, and achieve strategic objectives. This position plays a vital role in formulating and implementing operational strategies, optimising processes, and leading the execution of key initiatives. The ideal candidate will have extensive experience in the insurance industry, strong leadership skills, and a track record of successfully managing large-scale operations.

Key Responsibilities:

• Develop and implement operational strategies aligned with the company's overall goals and objectives
• Collaborate with senior management to define and prioritise strategic initiatives
• Identify areas for improvement, implement process enhancements, and drive operational excellence across the organisation
• Provide strong leadership, guidance, and support to the operations team, setting clear goals and expectations
• Foster a culture of high performance, teamwork, and continuous learning within the operations department
• Ensure optimal staffing levels, assess training needs, and develop career growth plans for the team
• Develop and implement a robust risk management framework to effectively identify, assess, and mitigate operational risks
• Ensure compliance with regulatory requirements and industry standards
• Stay updated on changes in regulatory requirements and implement necessary changes in operational processes and systems
• Identify opportunities for process improvement and optimisation to enhance operational efficiency, productivity, and cost-effectiveness
• Implement innovative solutions and technologies to streamline workflows and automate manual processes
• Collaborate with IT and other stakeholders to implement system enhancements and upgrades
• Ensure high-quality customer service delivery and drive customer-centric initiatives
• Build strong relationships with internal stakeholders, such as underwriting, claims, and marketing teams, to align operational objectives and enhance cross-functional collaboration
• Act as the primary point of contact for operational issues and escalate as necessary to ensure timely resolution
• Define key performance indicators (KPIs) and metrics to monitor operational performance
• Develop and implement reporting mechanisms to provide insights and recommendations to senior management
• Analyse data trends and patterns to identify opportunities for further improvement and effectiveness

To succeed in this COO role you must have a strong background in end to end insurance operations, transformation and process improvement.

Key Requirements:

• Bachelor's degree in business administration, insurance, or a related field. MBA is preferred
• Extensive experience (10 or more years) in insurance operations, including management positions
• In-depth knowledge of insurance products, processes, and regulatory requirements
• Strong leadership and people management skills, with a proven track record of successfully managing operational teams
• Excellent problem-solving and analytical skills, with the ability to identify issues and implement effective solutions
• Exceptional organisational and time management skills, with the ability to prioritise tasks and meet deadlines
• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels
• Detail-oriented with a focus on accuracy and quality
• Proficiency in using insurance software and systems
• Knowledge of emerging technologies and trends in insurance operations
• Understanding of risk management principles and practices
• Ability to handle pressure and work in a fast-paced, dynamic environment
• Project management experience is a plus

The company does not need an introduction as it is one of the leading insurance company in the industry.

If you have the drive and determination to contribute your expertise in a fast-paced highly competitive environment this COO role is right for you.

Apply now to learn more.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.