A Head of Operations (Bank) job has become available in the banking sector, responsible for overseeing and managing the operations department within a banking institution. The ideal candidate will have extensive experience in banking operations, strong leadership skills, and a proven track record of successfully managing large operational teams.

About the Head of Operations (Bank) Role:
The Head of Operations in the banking sector is responsible for overseeing and managing the operations department within a banking institution. This position plays a pivotal role in ensuring the smooth functioning of day-to-day banking operations while maintaining the highest standards of efficiency, compliance, and customer satisfaction. The ideal candidate will have extensive experience in banking operations, strong leadership skills, and a proven track record of successfully managing large operational teams.

Key Responsibilities:

• Develop and implement operational strategies aligned with the bank's overall goals, objectives, and regulatory requirements
• Collaborate with senior management to ensure the operations department operates in line with the organisation's vision and mission
• Identify areas of improvement and implement process enhancements to streamline operations, reduce costs, and enhance productivity
• Provide strong leadership, guidance, and support to the operations team, setting clear goals and expectations
• Foster a culture of high performance, teamwork, and continuous learning within the operations department
• Ensure adequate staffing levels, assess training needs, and develop career growth plans for the team
• Ensure compliance with banking regulations, policies, and procedures
• Create a robust control environment to mitigate operational risks and ensure adherence to internal controls
• Stay updated with changes in regulatory requirements and implement necessary changes in operational processes and systems
• Identify opportunities for process improvement and automation to enhance efficiency and reduce manual efforts and errors
• Implement innovative solutions and technologies to optimise operational workflows
• Partner with IT and other stakeholders to implement system enhancements and upgrades
• Ensure excellent customer service delivery and address customer complaints or concerns related to operations
• Collaborate with customer service teams to enhance the overall customer experience
• Build strong relationships with internal stakeholders, such as front-office teams, risk management, and compliance, to align operational objectives and smooth cross-functional collaboration
• Define key performance metrics for the operations department and monitor performance regularly
• Prepare operational reports for senior management to provide insights and recommendations
• Analyse data trends and patterns to identify opportunities for further improvement and effectiveness

To succeed in this Head of Operations (Bank) role, you must have a strong background and experience in local corporate and investment banking operations.

Key Requirements:

• Bachelor's degree in finance, banking, or a related field. MBA is preferred
• Extensive experience (10 or more years) in banking operations, including management positions
• In-depth knowledge of banking products, processes, regulations, and compliance requirements
• Strong leadership and people management skills

The leading bank does not need an introduction as it is one of the top five commercial banks in the industry.

If you have the drive and determination to contribute your expertise in a fast-paced highly competitive environment this Head of Operations (Bank) role is right for you.

Apply now to learn more.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.