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Services

We understand that no two organisations are the same. Find out more about how we've customised our recruitment offerings to help clients across South East Asia meet their needs.

Read more
About Robert Walters Philippines

Since our establishment in 2016, our belief remains the same: Building strong relationships with people is vital in a successful partnership.

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters

Learn more

Continuous Improvement Manager

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Great opportunity to shape the banking industry, driving improvements and making a real difference to the evolving digital financial landscape.

Continuous Improvement Manager

Salary: Competitive and based on experience

Location: Manila

Keywords: Continuous Improvement, Process Streamlining, Automation, Credit Policy, Acceptance Services, Digital Lending

Our client is seeking a dedicated and innovative Continuous Improvement Manager to lead their Credit Policy and Acceptance Services groups. This role offers the opportunity to make a significant impact by identifying process improvement opportunities and redesigning processes to increase efficiency and enhance service quality. The successful candidate will leverage technology and automation to streamline processes, reduce manual effort, and enhance efficiency. This role is perfect for someone who thrives in a collaborative environment, has a passion for digital lending, and is committed to driving change within an organisation.

  • Lead continuous improvement across Credit Policy and Acceptance Services groups
  • Leverage technology and automation to streamline processes
  • Collaborate with IT teams to implement suitable software solutions

What you'll do:

As a Continuous Improvement Manager, you will play a pivotal role in leading continuous improvement initiatives across the Credit Policy and Acceptance Services groups. Your primary responsibility will be identifying opportunities for process improvement, redesigning processes to increase efficiency, and enhancing service quality. You will work closely with IT teams to evaluate and implement suitable software solutions or process automation tools. Your innovative approach will contribute significantly towards achieving our client's goal of growing digital lending. This role requires strong leadership skills, as you will be instrumental in facilitating change within the organisation.

  • Identify process improvement opportunities within the Credit Policy and Acceptance Services groups
  • Redesign processes to increase Straight-through Processing (STP) rates for Cards and Loans decisioning
  • Optimise processes within the credit cycle to enhance service quality for both internal and external customers
  • Collaborate with IT teams to evaluate and implement suitable software solutions or process automation tools
  • Develop process design solutions that address identified issues and align with the goal of growing digital lending
  • Lead change within the organisation through effective communication and collaboration

What you bring:

The ideal Continuous Improvement Manager brings a wealth of experience in business improvement and performance measurement projects. With at least five years' experience under your belt, you have honed your skills in process improvement, business process reengineering, or operational excellence. Your educational background in business administration, engineering, operations management or a related field equips you with the knowledge needed to excel in this role. Certification in process improvement methodologies such as Lean Six Sigma or Kaizen will be advantageous. Your ability to lead and facilitate change within an organisation, coupled with your strong interpersonal skills, makes you the perfect fit for this role.

  • A bachelor’s degree in business administration, engineering, operations management, or a related field
  • At least 5 years’ experience in business improvement and performance measurement projects
  • Prior experience in process improvement, business process reengineering, or operational excellence
  • Certification in process improvement methodologies such as Lean Six Sigma or Kaizen is an advantage
  • Demonstrated ability to lead and facilitate change within an organization
  • Strong interpersonal skills for effective collaboration with various teams

What sets this company apart:

Our client is a leading player in the financial services industry, renowned for their commitment to innovation and excellence. They offer a dynamic and inclusive work environment that fosters creativity and collaboration. Their focus on digital lending sets them apart from their competitors, offering unique opportunities for growth and development. They are committed to providing their employees with the tools and resources they need to succeed, making it an ideal place to grow your career.

What's next:

Ready to take the next step in your career? Don't miss out on this exciting opportunity!

Apply today by clicking on the link!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Contract Type: FULL_TIME

Specialism: Banking & Financial Services

Focus: Operations

Industry: Banking

Salary: 15 months + 2 months bonus

Workplace Type: Hybrid

Experience Level: Mid Management

Location: Manila

Job Reference: GTHKQH-FA027A8B

Date posted: 08 July 2024

Consultant: Roger Smyth

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