This role presents a chance to oversee end-to-end onboarding for new merchants, nurturing enduring business relationships and guaranteeing a seamless experience throughout the process. The successful candidate will have the privilege to work hand in hand with sales and merchant success teams, making a substantial contribution to daily operational processes.
Merchant Onboarding Officer
Salary: Competitive and based on experience
Location: Ortigas
Keywords: Onboarding, Merchant, Customer Service, Financial Industry
Our client is seeking for a Merchant Onboarding Officer to join their dynamic team. This role offers an exciting opportunity to provide end-to-end onboarding for new merchants, fostering long-term business relationships and ensuring a smooth experience throughout the process. The successful candidate will have the chance to work closely with sales and merchant success teams, contributing significantly to day-to-day operational processes.
- End-to-end merchant onboarding
- Fostering long-term business relationships
- Working closely with sales and merchant success teams
What you'll do:
As a Merchant Onboarding Officer, your role will be pivotal in providing a seamless onboarding experience for new merchants. You'll lead kick-off calls, conduct training sessions, and troubleshoot any issues that arise during the process. Your ability to foster long-term business relationships will be key in this role, as you'll be responsible for providing prompt support both pre and post-onboarding. You'll also project manage the entire process, keeping all stakeholders updated and delivering proactive communication based on current merchant priorities. Working closely with sales and merchant success teams, you'll play an integral part in daily operational processes.
- Provide comprehensive onboarding to new merchants, including leading kick-off calls and training sessions.
- Troubleshoot issues during the onboarding process, ensuring a smooth experience for all parties involved.
- Foster long-term business relationships with merchants by providing prompt support pre and post onboarding.
- Project manage the onboarding process, consistently providing updates and feedback to internal and external stakeholders.
- Create and deliver proactive communication, understanding current merchant priorities for a consultative onboarding experience.
- Work closely with sales and merchant success teams on day-to-day operational processes, alerting leadership when anything is off-track.
What you bring:
The ideal Merchant Onboarding Officer will bring a wealth of experience from the financial or customer service industry. With at least 3 years under your belt, you're no stranger to the demands of this role. Your proven track record in merchant onboarding, sales and acquisition, customer satisfaction, and presentations sets you apart from others. Your strong communication skills enable you to engage effectively with various stakeholders while your ability to work independently ensures you can manage your time effectively.
- Minimum 3 years of relevant experience in the financial industry or customer service industry.
- Proven track record in merchant onboarding, sales and acquisition, customer satisfaction, presentations.
- Strong communication skills with the ability to engage effectively with various stakeholders.
- Ability to work independently and manage time effectively.
What sets this company apart:
Our client is a leader in their field, committed to creating an inclusive environment where everyone feels valued. They believe in providing their employees with opportunities for growth and development while maintaining a healthy work-life balance. Their supportive leadership encourages collaboration and open communication among team members.
What's next:
Ready to take the next step in your career? Don't miss this exciting opportunity!
Apply today by clicking on the link. We can't wait to hear from you!
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
