Head of Business Operations

As Head of Business Operations, you will be at the forefront of managing daily operations, ensuring that all settlements and reconciliations are reviewed and approved in a timely manner. You will play a crucial role in protecting customer data from public exposure and fraud through stringent access controls and verification levels. Your collaborative approach will enable you to work effectively with other unit heads to develop best practices for more efficient banking operations.

HEAD OF BUSINESS OPERATIONS

Salary: Competitive and based on experience
Location: Taguig

Keywords: Operations, Settlement Reconciliation, Management, Banking

An exciting opportunity has arisen for a seasoned professional to take on the role of Head of Business Operations. This role is based in the vibrant city of Taguig and offers the chance to lead and manage an operations department within a dynamic and forward-thinking organisation. The successful candidate will have the opportunity to shape the future of the business, driving operational excellence and implementing robust risk control processes. With a focus on customer service and continuous improvement, this role offers a unique blend of strategic oversight and hands-on management.

* Lead and manage an operations department
* Drive operational excellence and implement robust risk control processes
* Focus on customer service and continuous improvement

What you'll do:

As Head of Business Operations, you will be at the forefront of managing daily operations, ensuring that all settlements and reconciliations are reviewed and approved in a timely manner. You will play a crucial role in protecting customer data from public exposure and fraud through stringent access controls and verification levels. Your collaborative approach will enable you to work effectively with other unit heads to develop best practices for more efficient banking operations. Your leadership skills will be put to good use as you manage Change the Bank projects/initiatives, engaging with internal/external parties, developing BRDs, assessing impacts, conducting UAT testing among others. Your strategic insight will be invaluable in supporting the CEO and senior stakeholders to achieve overall business objectives. You will establish KPIs/KRIs, review performance against targets, assess strategy effectiveness, and make necessary adjustments.

* Manage day-to-day business operations, including review and approvals of settlement and reconciliations
* Ensure customers data are protected from the public and secured against fraud by enforcing controlled access rights and verification levels
* Collaborate with respective heads of other units to develop best practices for more effective banking operations
* Manage Change the Bank projects/initiatives (system and process)
* Supports the CEO and senior stakeholders to achieve overall business and strategic objectives
* Establishes KPIs/KRIs and reviews overall performance against targets, assesses effectiveness of strategies and makes necessary adjustments as needed

What you bring:

As Head of Business Operations, your strong financial background coupled with your extensive experience in Settlements and Reconciliations within Consumer Banking will be key assets. Your understanding of bank products and services will enable you to provide valuable insights into operational improvements. Your strong sense of initiative and work ethics will drive you to excel in this role. Your analytical skills will be crucial in problem-solving while your ability to train other team members will ensure a well-equipped team.

* Strong financial background
* Strong Settlement and Reconciliations background in Consumer Banking
* Understanding of bank products and services
* Strong sense of initiative and work ethics
* Strong analytical skills
* Ability to train other team members

What sets this company apart:

This organisation is renowned for its commitment to excellence and innovation. It offers a supportive and inclusive work environment where every employee is valued and encouraged to reach their full potential. The company prides itself on its strong focus on customer service and continuous improvement, making it an ideal place for those who are passionate about delivering high-quality services. With a culture that promotes collaboration and teamwork, this organisation provides ample opportunities for personal and professional growth.

What's next:

Ready to take the next step in your career? Apply now!

Apply today by clicking on the link!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.