Client Services & Administrator
A specialist financial-services firm is seeking a highly professional Fund and Client Services Administrator to join their hybrid team, supporting asset managers and hedge funds across the globe. This position offers you the chance to play a pivotal role in daily operations, acting as a key point of coordination between clients, internal teams, and external service providers.
If you are exceptionally well-spoken, and thrive in an organised, service-driven environment, this opportunity will allow you to showcase your strong written English skills and calm, professional approach. You will benefit from clear expectations, structured workflows, and direct interaction with senior leadership in a growing organisation that values reliability, conscientiousness, and proactive support. With long-term prospects for the right candidate and the flexibility of remote working, this role is perfect for someone who takes pride in accuracy, presentation, and professionalism.
What you'll do:
As a Fund and Client Services Administrator, your day-to-day responsibilities will centre around providing exceptional service to both clients and internal stakeholders. You will be entrusted with managing critical communications through the central client coverage inbox, ensuring every enquiry receives timely acknowledgement with a consistently polite tone. Your organisational skills will shine as you track requests from initiation through completion while upholding rigorous standards of professionalism. Onboarding new clients or service providers will see you setting up essential records for brokers or custodians with precision. You will maintain accurate documentation across multiple platforms so that all information remains current and secure. Reporting duties will require you to generate scheduled deliverables that meet formatting requirements before distributing them reliably. By keeping distribution lists updated and checking report consistency, you help uphold the firm's reputation for excellence. Your keen eye for process improvement will be valued as you identify workflow gaps or inefficiencies, suggesting enhancements where possible. Throughout all tasks, your support for senior colleagues ensures smooth operations within a collaborative team environment.
Client Service & Communication
- Monitor and manage the central client coverage inbox, ensuring:
- Timely acknowledgement of all client emails
- Clear, professional, and courteous written responses
- Appropriate escalation of urgent or complex requests
- Track client requests and follow up to ensure completion within agreed timeframes
- Maintain a consistently high standard of client communication and professionalism
Operational & Administrative Support
- Assist with onboarding new clients and service providers
- Set up and maintain records for executing brokers, custodians, and counterparties
- Maintain and update client documentation, contact lists, and operational checklists
- Ensure all client records and documents are accurate, current, and securely stored
Reporting & Deliverables
- Ensure daily, weekly, and monthly reports are:
- Generated on time
- Correctly formatted
- Distributed to the correct recipients
- Maintain distribution lists and reporting schedules
- Perform basic checks to ensure reports are complete and consistent
Process & Office Management
- Maintain internal trackers, logs, and task lists
- Help document standard operating procedures (SOPs)
- Identify gaps or inefficiencies in administrative workflows and suggest improvements
- Provide general operational and administrative support to senior team members
What you bring:
In this Fund and Client Services Administrator role, your proven experience within financial services, whether fund administration or banking, will provide an excellent foundation for success. Your ability to communicate clearly in written English sets you apart as someone who can build trust with clients through every interaction. Organisational prowess allows you to juggle competing priorities seamlessly while never losing sight of important details. You bring empathy into every conversation by maintaining a calm presence even during busy periods or when faced with complex queries. Your technical proficiency with Microsoft Excel and Outlook supports efficient data management across various operational tasks. Reliability is one of your core strengths; colleagues know they can depend on you for timely follow-up or thorough documentation. Working remotely does not diminish your sense of responsibility, you remain engaged with team objectives while respecting confidentiality at all times. Above all else, you take genuine pride in delivering work that reflects accuracy, professionalism, and sensitivity towards others’ needs.
- Excellent written and spoken English (polite, clear, professional tone is essential)
- Strong attention to detail and high level of accuracy
- Highly organised, with the ability to manage multiple tasks and deadlines
- Professional, calm, and client-focused communication style
- Comfortable working with confidential financial information
- Microsoft Excel and Outlook skills
- Experience in financial services, fund administration, banking, or professional services strongly preferred
What sets this company apart:
This specialist financial-services firm stands out for its unwavering commitment to professional standards combined with an inclusive culture that values each team member’s contribution. Employees benefit from direct access to senior leadership who foster supportive relationships built on mutual respect. The organisation’s structured workflows provide clarity around expectations so everyone understands their role within the broader mission, enabling personal growth alongside business success. Flexible remote working opportunities mean you can balance career ambitions with life outside work without sacrificing engagement or development prospects. Long-term opportunities await those who demonstrate reliability and dedication; here your efforts are recognised as integral to both client satisfaction and company progress.
What's next:
If you are ready to bring your organisational talents and service-driven mindset to an inclusive financial-services firm offering flexible remote working opportunities—apply now!
Apply today by clicking on the link provided; we look forward to learning how your unique skills can contribute to our collaborative team.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
About the job
Contract Type: Perm
Specialism: Banking & Financial Services
Focus: Operations
Industry: Financial Services
Salary: Negotiable
Workplace Type: Hybrid
Experience Level: Associate
Location: Makati
FULL_TIMEJob Reference: TH7W5Y-137A365A
Date posted: 13 February 2026
Consultant: Shinta Amalia
philippines banking-financial-services/operations 2026-02-13 2026-04-14 financial-services Makati National Capital Region PH Robert Walters https://www.robertwalters.com.ph https://www.robertwalters.com.ph/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true