SVP Host Operations
Consultant Priya Gupta
Date posted 15 August 2018 2018-08-152018-10-14 banking 8767 Paseo De Roxas Makati City 1226 Robert Walters Philippines
An exciting SVP Host Operations role has just become available to set the agenda, establish a framework and direct the operations for the bank across retail, wholesale and capital markets.
About the SVP Host Operations Role:
In this role, you will be responsible to identify and realise agreed savings for the Group by automating, standardising and off-shoring delivery processes for the business. You will ensure that onshore operations activities are well integrated with the offshore resourcing capabilities, that operational processes are standardised to eliminate duplication and build global consistency in process design.
- Provide a cost efficient Operations proposition, drive up customer advocacy and realise lower operating costs by creating a seamless Operations proposition across our onshore and offshore Operations processes
- Identify and realise agreed savings for the Group by automating, standardising and off-shoring delivery processes for the business in the country of location
- Provide customers the Service Excellence
- Ensure cohesive management and direction setting for Operations teams
- Ensure adequate operational control and risk management by actively overseeing implementation of policies, procedures and regulatory requirements
To be successful in this role, you must have previous experience of managing in an operations environment within Financial Services.
- Track record of people management skills to develop close relationship with the senior managers from the country and regional Operations
- Experience working with a global team in a matrix environment
- Experience in managing and influencing senior stakeholders under a high pressure matrix environment to realise the agreed savings targets
In an environment of growth, this role will be tasked with adapting in a timely and adaptable way to realise the Group objective of driving cost effective and first in class business service across the region.
If you are keen to explore this opportunity, please apply today.