Training & Quality Assurance Manager
Consultant Sarah Silag
Date posted 27 April 20188767 Paseo De Roxas Makati City 1226 Robert Walters Philippines
An online technologies customer service platform, headquartered in New York City has opened a new Training & Quality Assurance Manager role to be based in Ortigas. You must have a passion for teaching and coaching others and take great satisfaction in seeing trainees succeed. You must have relentlessly high standards for oneself and your team.
About the Training & Quality Assurance Manager Role:
You will be responsible for handling a team of trainers and QA specialists in the Philippines and the US. You will be working closely with the senior management of the company to assess, design, implement and continually improve the company’s Training & QA initiatives.
- Responsible for selecting and training new agents
- Responsible for overseeing the overall QA process of production agents
- Developing and managing the performance of direct reports such as associate trainers and QA specialists; providing prompt and objective coaching and counselling
- Coordinate/plan and assign work for staff in accordance with the company and clients and counselling
- Analyse performance results and implement improvements according to program and company goals and objectives
- Plan for upcoming organisational needs and implement strategies in a proactive manner
- Work and communicate with other departments to ensure ideas/strategies are effectively executed and that they are done with all the areas of the company’s needs in mind
To succeed in this Training & Quality Assurance Manager role, you must have the enthusiasm for the company’s business and have a drive to motivate a team to service the clients the best possible way
- Experience in BPO or IT with ability to build partnerships with stakeholders
- Ability to build effective and sustainable relationships internally and externally
- Strong project management skills
- Excellent verbal and written communication skills
- Knowledge and experience with modern learning technologies and methods
If you are a visionary with a can-do attitude, and is always at the forefront to battle challenges, this role is for you. The Training/QA Manager job promises a lot of growth and opportunities.
Apply today for this exciting opportunity.