philippineshuman-resources/hr-business-partner2024-01-122024-03-12insuranceMakatiNational Capital RegionPHRobert Waltershttps://www.robertwalters.com.phhttps://www.robertwalters.com.ph/content/dam/robert-walters/global/images/logos/web-logos/square-logo.pngtrue
A unique and exciting HR People Advisor job has opened up at a prominent and leading insurance company.
About the HR People Advisor Role: The HR People Advisor role oversees the day-to-day HR inquiries and employee activities logged in the internal system via the employee portal. The role will serve as the main point of contact for employees and HR staff, providing expert guidance and resolving HR-related cases and tickets efficiently using the Workday System. This position demands strong HR knowledge, technical proficiency, excellent problem-solving skills, and a commitment to delivering exceptional service.
Serve as the primary point of contact for HR-related inquiries and issues, especially those concerning the Workday system
Effectively manage and resolve HR cases/tickets submitted by employees, HR staff, and other stakeholders
Troubleshoot and provide solutions for Workday system-related problems and errors
Maintain a deep understanding of the Workday system's functionalities, configurations, and updates
Stay up to date with the latest HR Workday trends and best practices
Provide training and guidance to HR staff and end-users on using the Workday system effectively
Offer exceptional customer service to employees seeking assistance with HR processes, system navigation, and issue resolution
Communicate HR policies, procedures, and guidelines clearly to ensure compliance
Collaborate with HR and IT teams to ensure data integrity within the Workday system
Monitor and audit HR data to identify and correct discrepancies promptly
Identify opportunities for process improvements related to the Workday system and HR operations
Suggest enhancements to streamline HR workflows and optimise system performance
Generate reports and provide data analytics related to HR cases and ticket trends
Assist in creating custom reports to support HR decision-making processes
Ensure compliance with data protection regulations and company policies when handling HR data
Maintain detailed records of case/ticket resolutions and provide reports as needed
To succeed in this HR People Advisor role, you must be passionate about making a difference in the HR landscape, ability to solve complex cases, and have good working relationships with the team.
Bachelor's degree in human resources, business administration, or a related field
At least five years of work experience in an HR shared services environment
Background in a benefits function is a plus
Proven experience as an HR People Advisor or in a similar HR support role
In-depth knowledge of the HR Workday System, including configurations, security, and reporting
Exceptional problem-solving and analytical skills
Strong communication and interpersonal abilities
Excellent customer service orientation
Ability to work independently and collaboratively in a team environment
Familiarity with HR policies, procedures, and employment laws
High attention to detail and accuracy
Relevant HR certifications (e.g. SHRM-CP, PHR, Workday certifications) is a plus
In this role, you will serve as the go-to expert for HR-related inquiries and cases, providing timely solutions and helping our team navigate the ever-evolving HR Workday system. If you are a problem solver with a passion for helping others succeed, we encourage you to explore this exciting opportunity.
If you have the key skills and experience, this HR People Advisor role is right for you.
Click on the link to apply today or contact me to discuss this new opportunity.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.