Learning and Development Programme Manager
Salary 14th month
Consultant Claire Fuerte
Date posted 23 September 20192019-09-23 2019-11-22 telecommunications Bonifacio Global City, Taguig National Capital Region Bonifacio Global City, Taguig PH PHP 1680000 2100000 2100000 YEAR Robert Walters https://www.robertwalters.com.ph https://www.robertwalters.com.ph/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An exciting Learning and Development Programme Manager job has recently opened up at one of the top telecommunications companies in the Philippines. You will be leading the design, building and implementation of blended learning strategies designed to help the company’s internal and external frontliners.
About the Learning and Development Programme Manager Role:
The successful candidate will prepare the business partners and stakeholders across multiple lines of business for digitisation, gamification, collaborative and experiential learning approaches. It is the role of the Learning and Development Programme Manager to lead a group of highly-skilled and passionate training and development professionals, and you will have the opportunity to champion, innovate and refine impacts of learning throughout the organisation.
- Oversee the training and development team across multiple lines of business and work closely with all involved departments to ensure that training improvement steps are correctly initiated and that improvement measures are in place
- Utilise quality and operational data to quantify deficiencies for training needs analysis and be able to initiate and/or create learning programs to arrest these issues
- Oversee the planning of business partners and stakeholders, training teams and knowledge management system department to schedule training sessions
- Oversee and facilitate the development and ensure the correct creation of all training materials aligned in meeting critical KPIs
- Oversee the delivery of training (refreshers, upskill, new projects, new products, etc.) to trainees as required, following standard development plan and supported by the partner training leads
- Ensure an adequate supply of training resources to meet training demand and maintain quality level, through the range and quantity of training
- Own the end-to-end training process, knowledge management, overall learning experience (within training and beyond classroom environment) and results
- Take responsibility for training recovery efforts for project performance issues as part of the continuous improvement process
- Own the knowledge management system and learning management system as a standard knowledge management tool for all project and product launches
- Create a culture of knowledge by collecting, analysing and documenting awareness results, front liner feedback about available knowledge management system documentation, initiating surveys and taking relevant actions for improvement
To succeed in this role, you must have knowledge in OpEx methodology.
- Strong customer and personal service skills, including customer needs assessment, evaluation of satisfaction and ensuring quality standards of service
- Proven working knowledge and has the ability to design training plans, creative training techniques, adult learning, and accelerated learning methodologies
- Proven experience in achieving NPS, VOC and CSAT through effective curriculum design
- Thorough knowledge of adult classroom instruction and programme design
- Ability to analyse data and ascertain needs, linking training and design to performance and operational processes
- Ability to effectively lead a team and foster professional working relationships and high standard of work ethics
- Excellent stakeholder management experience. Proven track record in building and maintaining effective relationships
- Excellent communication skills in English and Filipino to communicate effectively with stakeholders involved proficient in the languages
- Ability to present key insights in formal meetings with upper management
- A collaborative working style and the ability to work independently and in a team environment
- Willing to be based in Taguig and travel occasionally
- Educated to college or university degree level or equivalent
The company is more than a telecommunications company and is anything but traditional. They have the people and the ethos to act with speed, innovation, enterprise and creativity. The scope of the offer, the size of the business, the freedom and autonomy to drive your career forward all adds up to a great place to work.
If you are a go-getter and excited to be part of one of the leading telecommunications brands of the country, this Learning and Development Programme Manager role is for you.
Apply today to discuss this exciting opportunity.