Our client is a global organisation that utilises technology to deliver care and improve health outcomes for millions of people. They are seeking a Vice President for Contact Center Operations, a critical leadership role within their team. This position offers the opportunity to make a significant impact on communities worldwide by advancing health equity. This role involves overseeing contact center operations with a focus on strategy, execution, and oversight.
What you'll do:
As the Vice President for Contact Center Operations, your role will be pivotal in shaping the future of our client's organisation. You will provide leadership to foster an agile work environment, translating and communicating strategic visions to local teams. Your ability to build strong relationships with customers and enterprise leaders will be key in driving collaborative innovation. You will elevate operational performance, delivering strategic value that positions the contact center operations for sustained growth. Your ownership over the financial performance of various business segments will require an understanding of budgeting and forecasting tools. You will drive productivity across locations, implementing best practices to improve efficiency. Your role will also involve managing resource allocation based on customer priorities and budgetary requirements.
- Provide leadership and build a high-performance, agile work environment
- Develop, translate and communicate strategic vision to local teams
- Build strong relationships with customers and Enterprise leaders
- Elevate operational performance to deliver strategic value
- Own and be accountable for the financial performance of contact center operations
- Drive productivity and efficiency across locations and lines of business
- Manage resource allocation based on customer priorities and budgetary requirements
- Build and effectively manage partnerships and customer relationships
What you bring:
The ideal candidate for the Vice President for Contact Center Operations role brings a wealth of experience in leading operations at a multi-country level. You have managed large teams before, demonstrating your ability to inspire and lead effectively. Your expertise in Operations is complemented by your experience in building centres, scaling them up, expanding their footprint, and developing new capabilities. Having worked in an international market gives you a global perspective that is invaluable in this role. Your commercial acumen, P&L oriented thinking, and strategic vision equip you with the skills necessary to succeed.
- Proven experience leading operations at a multi-country level
- Experience managing large teams (≥ 10,000 people)
- Expertise in Operations
- Experience in building centres, scaling, growing footprint and developing new capabilities
- Global experience working in an international market
- Commercial acumen, P&L oriented thinking, strategic vision
What sets this company apart:
Our client is a global organisation that is committed to improving health outcomes for millions of people worldwide. They utilise technology to deliver care, connecting people with the resources they need to feel their best. Their culture is guided by diversity and inclusion, offering comprehensive benefits and career development opportunities. This is an opportunity to make a significant impact on communities worldwide as you contribute to advancing health equity on a global scale.
What's next:
Ready to make a global impact? Apply now!
Apply today by clicking on the link!
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
