Desktop Support Technician L3
Consultant Rexanne Gali
Date posted 24 October 2018 2018-10-242018-12-22 it 8767 Paseo De Roxas Makati City 1226 Robert Walters Philippines
A global company headquartered in the US is looking for a Desktop Support Technician L3 to be part of the pioneer team. The Desktop Support Technician L3 job will help the IT organisation in its day to day operations.
About the Desktop Support Technician L3 Role:
In this role, you will install, diagnose, repair, maintain and upgrade all hardware and equipment to ensure optimal performance. You will also troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
- Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Deal with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
- The go-to-person for both the helpdesk technicians and local business as the IT subject matter expert
- Maintain IT records and tracking for area of responsibility
- Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas
The successful Desktop Support Technician L3 must be proficient in supporting MAC OS and Microsoft Windows 7, Windows 2003/2008, Advanced support of Microsoft Office Suites and has working knowledge of Microsoft AD.
- Two to four years' IT experience
- Bachelor’s degree in Information Technology or equivalent
- Basic knowledge in networking, LAN / WAN technologies
- Knowledgeable with current Microsoft operating system, office suite and basic corporate applications
- Maintain individual queue within Remedy; resolving an appropriate number of tickets within the required SLA
This company operates worldwide and aims to be the best in online payment system in the industry.
If you are customer focused and has strong vendor management, this Desktop Support Technician L3 role can help you take your career forward.
Apply today and call me to discuss this opportunity.