IT Helpdesk Manager
Consultant Rexanne Gali
Date posted 07 May 20188767 Paseo De Roxas Makati City 1226 Robert Walters Philippines
An exciting IT Helpdesk Manager job has just become available at one of the most respected universal banks based in Taguig City. In this job, you will be responsible for providing technical assistance related to computer systems, hardware, or software.
About the IT Helpdesk Manager Role:
The IT Helpdesk Manager role is going to be responsible to queries, run diagnostic programs, isolate problem, and determine and implement solution.
- Write training manuals, train computer users, maintain daily performance of computer systems and respond to email messages for customers seeking help
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to resolve problems
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Run reports to determine malfunctions that continue to occur
The successful IT Helpdesk Manager must have extensive experience with computers, servers, storage and networks (Firewall and Wifi).
- Bachelor’s degree in Computer Science, Information Systems or Engineering or a related field, such as Software Development
- Two to three years of experience in a medium to large corporate organisation; financial services, insurance industry and / or management consulting experience a plus
- Needs to demonstrate competent IT literacy around applications and systems
- Ability to learn and master employer-specific software
- Ability to work with cross-organisational and cross-functional teams in a global matrix environment
This global bank is headquartered in Kuala Lumpur and operating in high growth economies in ASEAN. The group's business activities are primarily in the areas of Consumer Banking, Wholesale Banking, comprising Investment Banking and Corporate Banking, Treasury & Markets, and Group Strategy & Strategic Investments, with its core markets being Malaysia, Indonesia, Singapore and Thailand and now Philippines.
If you are enthusiastic, self-motivated, self-starter and maintains positive attitude, this is the role for you. Great career progression opportunities await the right person in this exciting IT Helpdesk Manager job.
Apply today for this exciting opportunity.