Fraud Investigation Lead

Join a life insurance company as an Assistant/Senior Manager for Conduct and Fraud Investigation. You’ll investigate fraud cases, enhance compliance controls, and support risk and audit initiatives—while enjoying hybrid work and strong professional development. If you thrive in fast-paced environments and want to help protect a major industry leader, this role offers a meaningful and rewarding challenge.

A life insurance company in the Philippines is seeking a detail-oriented and proactive Assistant Manager and Senior Manager for Conduct and Fraud Investigation to join their team. This pivotal role offers you the chance to make a meaningful impact by upholding the highest standards of integrity, ensuring compliance with both local and regional policies, and strengthening the organisation’s risk and compliance framework. With hybrid and flexible work arrangements designed to support your work-life balance, you will be empowered to investigate complex fraud cases, deliver insightful training, and contribute directly to the company’s culture of accountability and continuous learning. If you are passionate about maintaining ethical standards, thrive in a collaborative environment, and are eager to play a key part in safeguarding an industry leader’s reputation, this opportunity is tailored for you.

• Play a crucial role in protecting the integrity of a respected life insurance provider by investigating complex fraud cases and supporting robust compliance frameworks.
• Enjoy hybrid and flexible working arrangements that promote work-life balance while providing exposure to both local and regional compliance practices.
• Join a supportive culture that values accountability, continuous learning, and professional growth through impactful training opportunities and cross-functional collaboration.

What you'll do:

As an Assistant Manager or Senior Manager for Conduct and Fraud Investigation, you will immerse yourself in a dynamic environment where your expertise in risk assessment, compliance monitoring, and investigative analysis will be highly valued. Your day-to-day activities will involve collaborating closely with various departments to prepare risk assessments, address queries from group security teams, draft comprehensive reports for senior leadership, update critical compliance documents in response to regulatory changes, design impactful training sessions for staff at all levels, monitor audit outcomes for effective resolution of issues, conduct meticulous investigations into potential fraud or misconduct cases, present findings with clarity to decision-makers, analyse data trends for early detection of risks, and foster a culture of awareness through ongoing education initiatives. Success in this role hinges on your ability to communicate complex information clearly across teams while maintaining unwavering attention to detail—ensuring that every aspect of the company’s operations aligns with its commitment to integrity.

• Lead the preparation and submission of comprehensive Fraud Risk Assessments, ensuring all documentation meets internal standards and regulatory requirements.
• Address follow-up questions from group security teams by providing clear explanations and timely responses to ensure transparency throughout the investigation process.
• Prepare detailed reports on financial crimes for submission to relevant committees such as Group, Audit Committee, or Risk Committee, ensuring accuracy and clarity at every stage.
• Conduct thorough gap analyses of existing fraud-related standards against local laws, recommending actionable improvements to enhance compliance across the business.
• Update compliance manuals and policies regularly in line with evolving regulations, ensuring all stakeholders are informed of changes promptly.
• Develop engaging training programmes and communication plans to effectively roll out policy updates across diverse teams within the organisation.
• Monitor action items resulting from internal audits or quality assurance reviews, tracking progress to ensure corrective actions are implemented efficiently.
• Investigate complex cases involving fraud, misconduct, or agency malpractice by gathering evidence, conducting interviews, and preparing well-structured reports for management review.
• Present investigation findings clearly to management and relevant committees, offering practical recommendations aligned with company guidelines.
• Analyse complaint trends using data-driven insights to identify emerging risks, delivering targeted fraud awareness training for new hires as well as refresher courses for existing employees.

What you bring:

To excel as an Assistant Manager or Senior Manager for Conduct and Fraud Investigation, you will bring a wealth of proven experience from roles focused on fraud detection or risk mitigation within regulated industries such as insurance or banking. Your background should reflect not only technical expertise but also strong interpersonal qualities—enabling you to build rapport across departments while handling sensitive investigations discreetly. You will have demonstrated success managing projects under tight timelines; your analytical mindset allows you to interpret data trends quickly while your written communication skills ensure that even complex findings are presented accessibly. Familiarity with evolving regulatory landscapes means you can adapt policies proactively; meanwhile your commitment to continuous learning ensures that both yourself—and those around you—remain up-to-date on best practices. Above all else your sense of responsibility towards maintaining ethical standards sets you apart as someone who can be depended upon when it matters most.

• At least five years of relevant experience in fraud investigation, compliance, or risk management within insurance or banking sectors is essential for success in this position.
• A minimum of one year’s supervisory or leadership experience is advantageous; however strong individual contributor backgrounds are equally welcomed.
• Demonstrated ability to investigate intricate cases by gathering evidence methodically and conducting fact-finding interviews with sensitivity and professionalism.
• Exceptional skills in drafting concise yet comprehensive reports that translate complex findings into actionable recommendations for management audiences.
• In-depth knowledge of both local and international laws relating to fraud prevention, conflict of interest management, and overall compliance requirements is required.
• Proven project management abilities alongside excellent organisational skills enable you to manage multiple priorities without compromising quality or deadlines.
• Outstanding interpersonal communication skills allow you to collaborate effectively across diverse teams while fostering trust among colleagues at all levels.
• Advanced proficiency in MS Office applications supports your ability to analyse data trends efficiently and present information clearly during training sessions or committee meetings.
  
  

What sets this company apart:

This organisation stands out as one of the most respected life insurance providers in the Philippines—renowned not only for its market leadership but also its steadfast commitment to ethical conduct. Employees benefit from hybrid working models that offer genuine flexibility without sacrificing professional development opportunities. The company fosters an inclusive culture where accountability is celebrated; ongoing training initiatives ensure everyone remains equipped with the latest knowledge needed for success. Exposure extends beyond local operations thanks to regular interaction with regional compliance frameworks—broadening your perspective while deepening your expertise. Here you’ll find a workplace that values integrity above all else: every team member is encouraged to share ideas openly while contributing meaningfully towards shared goals. Whether you’re looking for career advancement or simply want an environment where your contributions truly matter—this is an employer that delivers on its promises.

What's next:

If you are ready to take on a rewarding challenge where your expertise can make a real difference in upholding ethical standards within a leading life insurance company—this is your moment!

Apply today by clicking on the link provided; seize this opportunity to advance your career while making a positive impact.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.