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Head of Customer Success

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Salary Market Aligned

Location Makati

FULL_TIME

Consultant Mae Mendoza

Job Ref 1826340/001

Date posted 19 July 2022

philippines sales-marketing/communications-PR 2022-07-19 2022-09-17 call-centre-and-customer-service Makati National Capital Region PH Robert Walters https://www.robertwalters.com.ph https://www.robertwalters.com.ph/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png

A Head of Customer Success job has become available at a data company that is aggressively growing in the Philippines. As part of their growth, they would like to ensure that all of their clients and customers get the best experience.

About the Head of Customer Success Role:
In this business critical role, you will be responsible for putting together a strategy around how this company can effectively improve customer journey.

Key Responsibilities:

  • Build and continuously improve CX functions and focus on providing the best service in the industry
  • Drive the team’s performance, translating to continuously meeting client expectations at a minimum
  • Work with internal stakeholders in assessing and reviewing improvements in our services

To be successful in this role, you will need to have experience in managing customer journeys and ensuring it creates a lasting positive impact on the company's growth.

Key Requirements:

  • At least five years of customer engagement experience at a B2B level; with three years of people management experience; start-up/transition experience is required
  • Excellent verbal and written communication skills
  • CX strategy and governance
  • Value planning and delivery

The growth of this company is promising and they are keen to bring in top talents to help achieve their desired growth.

Great career progression opportunities await the right person in this Head of Customer Success role.

Apply now to learn more.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Get in touch

contactConsultantImage

Mae Mendoza

+63 2 8841 9340

mae.mendoza@robertwalters.com

Apply 1555046 1555046 1555046
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