Head of Customer Success
Salary Market Aligned
Location Makati
FULL_TIMEConsultant Mae Mendoza
Job Ref 1826340/001
Date posted 19 July 2022
philippines sales-marketing/communications-PR 2022-07-19 2022-09-17 call-centre-and-customer-service Makati National Capital Region PH Robert Walters https://www.robertwalters.com.ph https://www.robertwalters.com.ph/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
A Head of Customer Success job has become available at a data company that is aggressively growing in the Philippines. As part of their growth, they would like to ensure that all of their clients and customers get the best experience.
About the Head of Customer Success Role:
In this business critical role, you will be responsible for putting together a strategy around how this company can effectively improve customer journey.
Key Responsibilities:
- Build and continuously improve CX functions and focus on providing the best service in the industry
- Drive the team’s performance, translating to continuously meeting client expectations at a minimum
- Work with internal stakeholders in assessing and reviewing improvements in our services
To be successful in this role, you will need to have experience in managing customer journeys and ensuring it creates a lasting positive impact on the company's growth.
Key Requirements:
- At least five years of customer engagement experience at a B2B level; with three years of people management experience; start-up/transition experience is required
- Excellent verbal and written communication skills
- CX strategy and governance
- Value planning and delivery
The growth of this company is promising and they are keen to bring in top talents to help achieve their desired growth.
Great career progression opportunities await the right person in this Head of Customer Success role.
Apply now to learn more.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
Get in touch

Similar jobs
-
Salary: Market AlignedLocation: TaguigDate posted: 04 August 2022An exciting Head of Sales (Pharmaceutical) job has opened up at a homegrown company that is passionate about elevating healthcare in the Philippines.
-
Salary: Market AlignedLocation: MakatiDate posted: 02 August 2022A fulfilling and exciting Commodity Trader (VP Level) job has been opened in a fast-growing oil and gas company.
-
Salary: Market AlignedLocation: ManilaDate posted: 01 August 2022An exciting Clinical Project Manager - Vaccine Trials job has become available at a fast-growing clinical research organisation.
-
Salary: Market AlignedLocation: MakatiDate posted: 28 July 2022A fast-growing insurance technology company is hiring for a Senior Business Development Manager (OEM) in the Philippines. In this job, you will be reporting to the Head of Operations.
-
Salary: Market AlignedLocation: MakatiDate posted: 28 July 2022An exciting Store Manager (Retail) job opportunity has become available at an established retail company in the Philippines.