Salary Market Aligned
Consultant Alyana Marie Manzon
Job Ref C40KF4-23582882
Date posted 26 May 2023philippines tech-transformation/enterprise-business-solutions 2023-05-26 2023-07-25 it Bonifacio Global City National Capital Region PH Robert Walters https://www.robertwalters.com.ph https://www.robertwalters.com.ph/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true
An exciting Genesys Specialist job opportunity has opened up at a global financial services company.
About the Genesys Specialist Role:
The focus of this role is to be responsible for the effective usage of the applications provided to business teams and end users, assisting with day-to-day operational tasks ensuring that Incidents are effectively resolved, service requests and projects are properly executed and deployed, and coordinated within various departments for all activities.
- Manage Genesys applications and systems support/administration in a multicultural environment
- Resolve Genesys production platform incidents
- Manage day-to-day cooperation with various internal departments (development, analysts, testers, infrastructure teams)
- Handle service requests and incident tickets
- Assist Senior Genesys in configuration and development
- Assist Senior Genesys in handling service requests and incidents
To succeed in this Genesys Specialist role, you will need solid experience in configuration with Genesys on-premise, PureConnect and/or PureEngage.
- At least two to three years of proven experience in Genesys on-prem configuration
- Experienced in Genesys Pure Connect and Pure Engage
- Working knowledge and experience with Genesys contact centre solution and framework
- Working experience in call recording solutions such as Genesys Interaction Recording (GIR) and SpeechMiner
- Working knowledge of VoIP and SIP protocols
- Nice to have: Genesys eServices/Omnichannel (Email/Chat/Social Media), Genesys Infomart (GIM) and SQL Genesys Knowledge Manager and Composer
This leading financial services company is an international leader in the consumer financing industry. They have been successful in the development and delivery of innovative financial services and products globally.
If you are driven, determined, and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Genesys Specialist role.
Apply today or contact me to discuss this new opportunity.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
Get in touch
Alyana Marie Manzon
+63 2 8 841 9392