philippinestech-transformation/erp-system2023-10-232023-12-22financial-servicesQuezon CityNational Capital RegionPHRobert Waltershttps://www.robertwalters.com.phhttps://www.robertwalters.com.ph/content/dam/robert-walters/global/images/logos/web-logos/square-logo.pngtrue
A Genesys Specialist job has become available at an international financial services company.
About the Genesys Specialist Role: As a Genesys Specialist, you will have a crucial role in Genesys applications and systems support/administration in a multicultural environment.
Implement resolution of Genesys production platform incidents
Conduct day-to-day cooperation with various internal departments (development, analysts, testers, other infrastructure teams)
Assist Genesys engineer in handling service requests and incidents
To succeed in this Genesys Specialist role, you must have a motivated and passionate attitude and can thrive in a fast-paced and highly collaborative work setting.
Bachelor’s degree in computer science, information technology, engineering (computer/telecommunications) or any related course
Minimum of one year of experience with Genesys contact centre solution and framework (e.g. PureEngage, Routing, Reporting, Outbound and Inbound, Interaction Designer, and Genesys Voice Platform, E-Services, etc.)
Working experience in call recording solutions such as Genesys Interaction Recording (GIR) and SpeechMiner
Background in Genesys Infomart (GIM) and SQL
Knowledgeable in VoIP and SIP protocols
This international company is much more than financial services and is anything but traditional. The culture is demanding but if you are confident and have a can-do attitude the potential rewards are significant. The firm is also very focused on developing and training its people to the highest standards.
If you have a passion for learning and are looking for a hugely challenging project to propel your career forward, then this Genesys Specialist role is right for you.
Apply now or contact me to discuss this new opportunity.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.