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Linux Technical Lead

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A Linux Technology Lead role has opened at the country's biggest retail company.

Our client is seeking a Linux Technical Lead to join their dynamic team. This role offers an exciting opportunity to provide vision, thought leadership, governance and continuous improvement of IT Service Management. The successful candidate will be responsible for ensuring that all ITIL processes are understood and consistently adhered to by product/service owners throughout the IT department. This role is based in Mandaluyong and offers the chance to work with a leading pan-Asian retailer.

  • Opportunity to provide vision and thought leadership in IT Service Management
  • Responsibility for ensuring adherence to ITIL processes across the IT department
  • Chance to work with a leading pan-Asian retailer

What you'll do:

As a Linux Technical Lead, you will play a pivotal role in shaping the future of our client's IT Service Management. You will be entrusted with the ownership and promotion of Incident, Problem, Change and Service Level Management. Your expertise will drive standardisation and adoption in these disciplines. You will have the opportunity to identify areas for continuous improvement across the organisation, defining and documenting processes that form the Group’s ITIL framework. Your ability to facilitate and govern agreements across multiple functions will be crucial. You will also lead a team of dedicated professionals, fostering an environment of support and collaboration.

  • Own, promote & govern IT Service Management covering Incident, Problem, Change and Service Level Management
  • Drive standardisation, implementation, adoption in the Service Management disciplines
  • Identify areas for IT continuous improvements across the organisation
  • Define, align and document Service Management processes with stakeholders across IT and businesses which will form the Group’s ITIL framework
  • Facilitate and govern IT Service Level/Object Level Agreement across multiple functions, businesses and partners
  • Partner with stakeholders to Define Key performance Indicator (KPI) for various IT Services
  • Track KPI and communicate through Management review meetings
  • Manage exceptions to defined ITSM process when scenario warrants it
  • Lead, mentor and develop a team of ITSM staff using a supportive and collaborative approach

What you bring:

The ideal Linux Technical Lead will bring a wealth of experience and knowledge to the role. With a degree in an IT related course, you will have spent at least 10 years in various positions within the IT industry, with a focus on ITSM Management for the last 5 years. Your extensive experience with Incident, Problem, Change and Service Level Management will be invaluable. You will have a proven track record of tracking and analysing KPIs effectively. Your understanding of end-to-end software/system relationships from concept to maintenance will be crucial. Excellent communication skills are essential, as is your ability to lead and empower remote teams.

  • Degree in an IT related course
  • 10 years of experience in different positions within the IT industry with at least 5 years in an ITSM Management Position
  • Extensive experience with Incident, Problem, Change and Service Level Management
  • Ability to track and analyse KPIs effectively
  • Understanding of end-to-end software/system relationship from concept to maintenance
  • Excellent verbal and written communication skills
  • Ability to effectively communicate with peers and executive leaders
  • Strong analytical skills with agility towards problem-solving
  • Experience in leading/coaching/empowering remote teams
  • Up-to-date ITIL certifications

What sets this company apart:

Our client is a leading pan-Asian retailer with over 10,200 outlets and employing some 230,000 people. They provide quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains. The company operates under several well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

What's next:

Ready to take the next step in your career? Apply now!

Apply today by clicking on the link!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: IT - Infrastructure

Industry: FMCG

Salary: Negotiable

Workplace Type: Hybrid

Experience Level: Senior Management

Location: Mandaluyong

Job Reference: LI15IW-03BFAACA

Date posted: 03 June 2024

Consultant: Alyanna Nicole Abagat

Phone number: +63 2 88164972

alyanna.abagat@robertwalters.com

Alyanna Nicole Abagat

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