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Senior Network Engineer

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A Senior Network Engineer vacancy has opened at the Phlippine's largest retail group.

Our client is seeking a Senior Network Engineer to join their dynamic team. This role offers an exciting opportunity to provide vision, thought leadership, governance and continuous improvement of IT Service Management. The successful candidate will be responsible for ensuring that all ITIL processes are understood and consistently adhered to by product/service owners throughout the IT department. This is a fantastic opportunity to work with a leading pan-Asian retailer that operates over 10,200 outlets and employs some 230,000 people.

  • Leading pan-Asian retailer with over 10,200 outlets
  • Opportunity to provide vision and leadership in IT Service Management
  • Role involves ensuring adherence to ITIL processes across the IT department

What you'll do:

As a Senior Network Engineer, you will play a pivotal role in shaping the future of our client's IT service management. You will be responsible for owning, promoting and governing key aspects of service management including incident, problem, change and service level management. Your role will involve driving standardisation and adoption in these disciplines while identifying areas for continuous improvement. You will also define, align and document service management processes with stakeholders across the business. This role offers an exciting opportunity to lead, mentor and develop a team of ITSM staff using a supportive and collaborative approach.

  • Own, promote & govern IT Service Management covering Incident, Problem, Change and Service Level Management.
  • Drive standardisation, implementation, adoption in the Service Management disciplines.
  • Identify areas for IT continuous improvements across the organisation.
  • Define, align and document Service Management processes with stakeholders across IT and businesses which will form the Group’s ITIL framework.
  • Facilitate and govern IT Service Level/Object Level Agreement across multiple functions, businesses and partners.
  • Partner with stakeholders to Define Key performance Indicator (KPI) for various IT Services.
  • Track KPI and communicate through Management review meetings.
  • Manage exceptions to defined ITSM process when scenario warrants it.
  • Lead, mentor and develop a team of ITSM staff using a supportive and collaborative approach.

What you bring:

The ideal candidate for the Senior Network Engineer role will bring a wealth of experience in IT service management. You will have a degree in an IT related course and at least 10 years of experience in different positions within the IT industry, with a focus on ITSM Management. Your extensive experience with incident, problem, change and service level management will be crucial to your success in this role. You will also have a proven track record in tracking and analysing KPIs in a timely manner. Your excellent communication skills will enable you to effectively communicate with peers and executive leaders. Furthermore, your strong logical analytical skills will aid you in problem-solving.

  • Degree in an IT related course.
  • Minimum of 10 years of experience in different positions within the IT industry with at least 5 years in an ITSM Management Position.
  • Extensive experience with Incident, Problem, Change and Service Level Management.
  • Proven track record in tracking and analysing KPIs in a timely manner.
  • Understanding of the end-to-end IT software/system relationship from concept to maintenance.
  • Excellent verbal and written communication skills with ability to effectively communicate with peers and executive leaders.
  • Strong logical analytical skills with agility towards problem-solving.
  • Experience in leading, coaching and empowering remote teams.
  • Up-to-date ITIL certifications.

What sets this company apart:

Our client is a leading pan-Asian retailer that operates over 10,200 outlets and employs some 230,000 people. They provide quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains. The company operates under several well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

What's next:

Ready to take the next step in your career? Apply now!

Apply today by clicking on the link!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: IT - Infrastructure

Industry: Retail

Salary: Negotiable

Workplace Type: Hybrid

Experience Level: Mid Management

Location: Mandaluyong

Job Reference: MKPYXW-8F05FF4D

Date posted: 03 June 2024

Consultant: Alyanna Nicole Abagat

Phone number: +63 2 88164972

alyanna.abagat@robertwalters.com

Alyanna Nicole Abagat

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