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IT Genesys Specialist

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An Oracle Database Administrator job has become available at a leading international consumer finance provider in the Philippines.

Our client is seeking an IT Genesys Specialist to join their dynamic team. This role offers the opportunity to work in a multicultural environment, managing Genesys applications and systems support/administration. The successful candidate will have the chance to resolve Genesys production platform incidents, cooperate with various internal departments, handle service requests and incident tickets, and assist Senior Genesys in configuration and development. This is a fantastic opportunity for someone who thrives in an agile environment and enjoys working with global team members.

  • Opportunity to work in a multicultural environment
  • Chance to manage Genesys applications and systems support/administration
  • Work on prestigious, high-profile global projects

What you'll do:

As an IT Genesys Specialist, you will play a crucial role in managing Genesys applications and systems support/administration. You will be responsible for resolving Genesys production platform incidents and cooperating with various internal departments. Your ability to handle service requests and incident tickets will be essential in this role. Additionally, you will assist Senior Genesys in configuration and development. Your proactive approach to anticipating the needs of the business and communicating them effectively will contribute significantly to your success in this role.

  • Manage Genesys applications and systems support/administration in a multicultural environment
  • Resolve Genesys production platform incidents
  • Cooperate day-to-day with various internal departments (development, analysts, testers, other infrastructure teams)
  • Handle service requests and incident tickets
  • Assist Senior Genesys in configuration and development
  • Anticipate the needs of the business and communicate them well to concerned parties

What you bring:

The ideal IT Genesys Specialist will bring a wealth of experience in Oracle databases, having worked as a database administrator for at least three years. Familiarity with Oracle database design, coding, and documentation is essential for this role. Proficiency with the Genesys contact center solution and framework is also required. Experience with call recording solutions such as Genesys Interaction Recording (GIR) and SpeechMiner would be advantageous. A working knowledge of VoIP and SIP protocols is also necessary.

  • Minimum of three years' experience in Oracle databases
  • Proven work experience as a database administrator
  • Familiarity with Oracle database design, coding, and documentation
  • Proficient with Genesys contact center solution and framework (PureEngage, Routing, Reporting, Outbound and Inbound, Interaction Designer, Workspace Desktop Edition, and Genesys Voice Platform, E-Services, etc.)
  • Working experience in call recording solutions such as Genesys Interaction Recording (GIR) and SpeechMiner
  • Working knowledge of VoIP and SIP protocols

What sets this company apart:

This esteemed global company offers the chance to work on prestigious, high-profile global projects. The successful candidate will have the opportunity to collaborate with a team of highly skilled professionals who are committed to excellence. This supportive environment provides the perfect setting for growth and development in your field. If you possess a passion for managing large-scale global projects and seek an exhilarating challenge to propel your career to new heights, then this role is perfect for you.

What's next:

Ready to take your career to the next level? Apply now!

Apply today by clicking on the link!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: IT - Infrastructure

Industry: Financial Services

Salary: Market Aligned

Workplace Type: Hybrid

Experience Level: Mid Management

Location: Taguig

Job Reference: OAMJXH-AC8D4C6E

Date posted: 04 June 2024

Consultant: Alyanna Nicole Abagat

Phone number: +63 2 88164972

alyanna.abagat@robertwalters.com

Alyanna Nicole Abagat

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