Sr. System Engineer (ServiceNow)

A leading global organisation is seeking a Senior System Engineer specialising in ServiceNow to join their thriving team in Makati.

This role offers you the chance to make a significant impact by ensuring the stability, scalability, and continuous improvement of the ServiceNow platform, which is central to delivering seamless IT services and driving process efficiency across the business. You will be part of a collaborative, agile environment where your ideas are valued and innovation is encouraged. The organisation is renowned for its commitment to flexible working opportunities, inclusive culture, and generous benefits, including global wellbeing standards and diverse national and international growth prospects. If you are passionate about creating impactful solutions and thrive in a supportive setting that values your uniqueness, this opportunity is designed for you.

• Join a globally recognised employer with a proven track record as one of the Top 15 Best Workplaces in the Philippines and Top GBS Employer for four consecutive years, offering you unparalleled career development and recognition.
• Enjoy flexible working arrangements including hybrid work model, flexible hours, and a work-from-anywhere policy for up to 30 days per year, allowing you to balance professional ambitions with personal priorities.
• Benefit from comprehensive health and wellbeing programmes, gender-neutral parental leave, employee share plans with matching contributions, HMO healthcare coverage, provident fund, and group life insurance—all within an inclusive environment that celebrates diversity.

What you'll do:

As a Senior System Engineer ServiceNow based in Makati, you will play an integral role in shaping the organisation’s IT service delivery. Your day-to-day responsibilities will involve designing innovative solutions for ServiceNow applications that address complex business needs while maintaining high standards of reliability. You will collaborate with stakeholders across departments to ensure technical requirements are met efficiently and consistently. By standardising development processes and troubleshooting system issues proactively, you will contribute directly to operational excellence. Your ability to analyse opportunities for process improvement will help drive strategic projects forward. Success in this role requires not only technical proficiency but also strong interpersonal skills as you work within a supportive team environment committed to knowledge sharing. You’ll have the opportunity to influence large-scale projects while championing best practices that enhance both user experience and organisational outcomes.

• Provide expert guidance on all technical questions related to ServiceNow development, ensuring stakeholders receive dependable support throughout project lifecycles.
• Design robust technical solutions for ServiceNow applications, implement them effectively, and conduct thorough integration tests to guarantee seamless performance.
• Standardise processes and development practices by incorporating organisational requirements into application design, promoting consistency across projects.
• Apply large-scale thinking to project planning and execution, contributing to strategic initiatives that drive continuous improvements within the IT landscape.
• Troubleshoot performance issues, integration challenges, and user management concerns by analysing application and system logs to identify root causes.
• Collaborate closely with business units to understand opportunities for process improvement and translate these needs into actionable technical enhancements.
• Work alongside IT counterparts in a communal team environment where knowledge sharing and co-operation are key to success.
• Participate actively in agile project teams, contributing your expertise to deliver high-quality solutions that meet evolving business demands.
• Support ongoing maintenance of ServiceNow modules by monitoring system health and proactively addressing potential issues before they impact users.
• Champion best practices in ServiceNow development by staying informed about industry trends and integrating new approaches into daily operations.

What you bring:

To excel as a Senior System Engineer ServiceNow in Makati, your proven experience should encompass both technical expertise and interpersonal strengths. Your academic background in computer science or related fields forms the basis for understanding intricate IT landscapes. With several years spent navigating ITSM/ITAM processes, you bring practical insights into optimising service delivery. Mastery over the ServiceNow platform empowers you to create tailored solutions that address unique organisational challenges. Familiarity with programming languages like JavaScript enhances your ability to customise applications while API development experience enables seamless integrations. Your analytical abilities allow you to dissect complex problems methodically—ensuring efficient resolution every time. Communication skills are vital; your fluency in English helps foster trust among colleagues from diverse backgrounds. Whether collaborating within agile teams or working independently on critical projects, your organised approach ensures consistent results aligned with business objectives.

• Bachelor's Degree in Business Intelligence/Informatics, Computer Science, Information Technology or related courses provides you with foundational knowledge essential for this role.
• At least four years of relevant experience with IT Service Management (ITSM) and IT Asset Management (ITAM) processes ensures you can navigate complex systems confidently.
• Comprehensive understanding of the ServiceNow platform—including its modules and functionalities—enables you to deliver effective solutions tailored to business requirements.
• ITIL Certification is considered an advantage as it demonstrates your commitment to industry best practices in service management.
• Proficiency in JavaScript and GlideScript allows you to develop custom applications within ServiceNow efficiently.
• Knowledge of other programming languages such as HTML and CSS as well as database management supports your versatility in handling diverse technical tasks.
• Experience with Application Programming Interface (API) development equips you to integrate external systems seamlessly with ServiceNow.
• Ability to analyse complex issues, identify root causes quickly, and develop effective solutions showcases your analytical mindset.
• Excellent command of spoken and written English ensures clear communication with stakeholders at all levels of the organisation.
• Organised approach combined with analytical skills makes you adept at managing multiple priorities within collaborative team environments or independently.

What sets this company apart:

This organisation stands out as one of the most respected employers globally—consistently recognised among the Top 15 Best Workplaces in the Philippines as well as being awarded Top GBS Employer status for four consecutive years. Employees enjoy flexible working opportunities through hybrid models, flexible hours, and even a work-from-anywhere policy for up to 30 days annually—making it easier than ever to harmonise professional goals with personal commitments. The company’s dedication to employee wellbeing is evident through comprehensive health programmes including HMO coverage, preventive care initiatives, provident fund access, group life insurance, and personal accident protection. Gender-neutral parental leave policies reflect their commitment to inclusivity while employee share plans offer financial empowerment through voluntary investment matched by the company itself. Growth is supported at every stage: whether pursuing national or international advancement or benefiting from global standards of wellbeing. Above all else, this organisation celebrates diversity—welcoming applicants from all genders, cultures, religions, sexual orientations, disabilities, generations—and believes that each individual’s uniqueness strengthens their collective power. Here you’ll find an environment where collaboration thrives alongside supportive leadership; where every voice matters; where your career can flourish without limits.

What's next:

If you're ready to take your expertise further within an inclusive workplace that values your contribution—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.