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Services

We understand that no two organisations are the same. Find out more about how we've customised our recruitment offerings to help clients across South East Asia meet their needs.

Read more
About Robert Walters Philippines

Since our establishment in 2016, our belief remains the same: Building strong relationships with people is vital in a successful partnership.

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters

Learn more

Senior Associate Support Engineer

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Our client is seeking a dedicated and experienced Senior Associate Support Engineer to join their dynamic team. This role offers an exciting opportunity to work in a fast-paced environment, providing daily production support and incident management for applications within the Cash and Corporate Technology sector.

What you'll do:

As a Senior Associate Support Engineer, you will play a crucial role in ensuring the continued availability, effectiveness, and accuracy of production systems. You will be at the forefront of incident management, working closely with various teams to ensure swift resolution. Your ability to communicate effectively with stakeholders will be key as you provide regular updates on incident progress.

  • Provide daily production support and incident management for applications within the Cash and Corporate Technology sector
  • Provide regular and high-quality updates to all stakeholders on the progress of incidents, including SLA risks/breaches
  • Escalate new issues, failures, and fixes to Level 3 Support in line with the defined escalation process and drive them to closure within SLAs
  • Availability to provide Support Coverage during weekends in case of scheduled DR events, release validation efforts and in cases of major issues / failure reported

What you bring:

The ideal candidate for the Senior Associate Support Engineer role will bring a wealth of experience in application support, particularly within the banking domain.

  • Experience with private and/or public cloud environments
  • Batch Support experience using Control-M
  • Experience with enterprise monitoring tools – Dynatrace, CA APM, Sitescope
  • Experience with Service Now (IT Service Management tool)
  • Strong experience with Java, Unix, Oracle and enterprise web application architectures and modern frameworks, Shell scripting
  • Experience with IBM MQ, Solace, Kafka

What sets this company apart:

Our client is a globally recognised organisation that values diversity and inclusivity. They are committed to providing a supportive work environment where employees can grow their careers. They believe in fostering a culture of continuous learning and development, offering numerous opportunities for professional growth. Their commitment to innovation means they are always at the forefront of industry trends, providing their employees with exposure to cutting-edge technology.

What's next:

If you're ready to take your career to the next level with an exciting opportunity, don't hesitate!

Apply today by clicking on the link!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: It Development

Industry: Financial Services

Salary: Market Aligned

Workplace Type: Hybrid

Experience Level: Associate

Location: Taguig

Job Reference: 4INPF2-7102FF00

Date posted: 02 July 2024

Consultant: Jhenyvive Gerona

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