Servicenow Developer

A leading organisation in Makati City is seeking a ServiceNow Developer to play a pivotal role in the design, development, and ongoing optimisation of their ServiceNow platform. This opportunity places you at the heart of digital transformation efforts, where your technical expertise will directly contribute to system stability, scalability, and performance.

What you'll do:

As a ServiceNow Developer, you will immerse yourself in a dynamic environment where your day-to-day activities involve designing innovative solutions tailored to business requirements. Your role will see you collaborating with various teams to ensure seamless integration of systems while maintaining high standards of performance. You will be responsible for identifying areas for process enhancement by engaging with stakeholders across departments. Success in this position means not only delivering reliable technical outcomes but also championing best practices that elevate the overall IT service experience. Your ability to troubleshoot complex issues efficiently will be crucial as you help drive both project-based initiatives and ongoing improvements aligned with strategic objectives.

• Act as the primary technical expert for all matters related to ServiceNow development and configuration, providing guidance and solutions to complex challenges.
• Design, develop, and implement robust technical solutions within the ServiceNow platform that meet evolving business needs while ensuring scalability and reliability.
• Conduct thorough integration testing to guarantee seamless interoperability between ServiceNow and other enterprise systems, minimising disruptions and maximising efficiency.
• Establish standardised development processes by incorporating best practices into solution design, fostering consistency and quality across all deliverables.
• Diagnose and resolve performance issues, integration challenges, and user management concerns through detailed log analysis and troubleshooting methodologies.
• Collaborate closely with business stakeholders to identify process improvement opportunities and translate them into actionable technical enhancements within ServiceNow.
• Support large-scale projects as well as continuous improvement initiatives that align with broader IT strategy, contributing to organisational success on multiple fronts.
• Document technical specifications, workflows, and configurations to ensure knowledge sharing and maintainability of the ServiceNow environment.
• Stay current with emerging trends in ServiceNow technology to proactively recommend upgrades or new features that enhance platform capabilities.

What you bring:

The ideal candidate for the ServiceNow Developer position brings proven experience from similar roles within IT service management environments. Your background includes significant exposure to both ITSM and ITAM processes where you have demonstrated your ability to deliver scalable solutions using the ServiceNow platform. You possess advanced technical skills in scripting languages such as JavaScript alongside practical knowledge of web technologies like HTML and CSS. Your approach combines analytical thinking with a collaborative mindset—enabling you to work effectively within cross-functional teams while addressing complex integration challenges. Strong communication abilities allow you to articulate technical concepts clearly when engaging with stakeholders at all levels. A commitment to continuous learning ensures you remain up-to-date with evolving technologies relevant to ServiceNow development. Your willingness to adapt to flexible working arrangements further supports your success in this role.

• Bachelor’s degree in Computer Science, Information Technology, Business Intelligence/Informatics or a related discipline is required for this role.
• A minimum of four years’ hands-on experience in IT Service Management (ITSM) and IT Asset Management (ITAM), demonstrating deep familiarity with these domains.
• Comprehensive expertise in ServiceNow modules, functionalities, architecture, and configuration is essential for success in this position.
• Proficiency in JavaScript and GlideScript is necessary; additional working knowledge of HTML, CSS, and database management will be highly valued.
• Demonstrated experience integrating APIs and managing system integrations within complex enterprise environments is expected.
• Exceptional analytical abilities paired with strong problem-solving skills enable you to identify root causes quickly and implement effective solutions.
• Excellent written and verbal English communication skills are vital for collaborating with diverse teams and stakeholders across the organisation.
• An ITIL certification would be considered an advantage but is not mandatory for application.
• Willingness to work mid-shift hours (1:00 PM–10:00 PM) in a hybrid setup based in Ayala Avenue, Makati City is required.

What sets this company apart:

This organisation stands out as one of the most respected employers in the Philippines due to its unwavering commitment to employee wellbeing, inclusivity, and professional growth. Recognised among the Top 15 Best Workplaces locally as well as being celebrated globally for its shared services excellence over consecutive years, it offers employees access to a flexible hybrid work model that accommodates modern lifestyles. Staff enjoy work-from-anywhere privileges for up to 30 days annually—providing unmatched flexibility—and benefit from comprehensive health coverage including HMO plans for themselves and dependents. The company’s gender-neutral parental leave policy reflects its dedication to equality while provident fund contributions, group life insurance coverage, and an Employee Share Plan with company matching underscore its investment in long-term financial security.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.