Service Desk Analyst

An outstanding Service Desk Analyst job has just become available at a global recruitment consultancy. This is a role for an IT professional who is a leader in the service desk field.

About the Service Desk Analyst Role:
The Service Desk Analyst will provide first line helpdesk support to clients, assisting them with hardware and software incidents and problems via phone and email. You will work to ITIL standards deployed internally and to respond, coordinate and resolve all logged IT incidents.

Key responsibilities:

• Provide first line/level support for all local application related issues; answering support queries via phone, email and in person
• Logs problem tickets when required, and send necessary communications
• Regularly checks RFCs to keep up to date with the latest changes in the system
• Contribute to management reporting by conducting statistical analysis of key performance data and preparing reports
• Maintain and update PABX telephone address list and calling groups though Mitel

To succeed in this Service Desk Analyst role, you must have prior a experience in Active Directory, and MS Office 2016 (installation/configuration/support).

Key Requirements:

• Two to three years' work experience as a service desk professional providing first line helpdesk
• Good knowledge of relevant IT software/hardware such as MS Windows 10 (installation/configuration/support), MS Windows 2003/2008/2016 Server (user level administration), Active Directory, and Outlook 365
• Experience in Citrix based environment

This Globally known recruitment firm is offering a comprehensive service in each, managing the careers of the highest calibre candidates. Blue-chip client base ranges across leading investment banks, multinational corporations, smaller enterprises and business start-ups, covering all market sectors.

If you are a progressive service desk professional with a can-do attitude, this Service Desk Analyst role is an excellent opportunity to work with an industry leader that is constantly breaking new grounds.

Apply today or contact me to discuss this new opportunity.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.