Head of IT

A leading fintech organisation in the Philippines is seeking a Head of Information Technology to drive its technology strategy and operations at Ortigas Center, Pasig.

This is an exceptional opportunity for you to join a mission-driven company recognised for its commitment to integrity, competence, enthusiasm, dependability, and teamwork. As the Head of IT, you will play a pivotal role in shaping the future of financial access by leading digital transformation initiatives, ensuring robust network infrastructure, and upholding the highest standards of security and compliance. The organisation offers a supportive environment where your expertise will be valued, and your professional growth encouraged through ongoing training and leadership opportunities. You will enjoy working alongside knowledgeable colleagues in an agile setting that prioritises ethical practices and sets people up for success.

• Join a fast-growing fintech leader with over 65 million downloads and billions disbursed monthly, offering you the chance to make a significant impact on financial inclusion in the Philippines.
• Benefit from a culture built on core values of integrity, competence, enthusiasm, dependability, and teamwork, ensuring a collaborative and nurturing workplace where your contributions are recognised.
• Enjoy competitive compensation and benefits along with clear pathways for career advancement and leadership development within an innovative and mission-driven environment.

What you'll do:

As Head of Information Technology, you will be entrusted with steering the organisation’s technology vision by developing strategic plans that support business goals. Your day-to-day responsibilities will involve leading digital transformation initiatives designed to improve efficiency across all departments. You will manage a talented IT team responsible for maintaining high-performance networks and secure systems while fostering a culture of collaboration. By establishing clear SLAs and KPIs, you will ensure projects are delivered on time and within budget. Your proactive approach to risk management will safeguard business continuity through robust disaster recovery planning. Success in this role requires not only technical acumen but also strong interpersonal skills to work effectively with cross-functional teams.

• Develop and implement comprehensive IT strategies that align with overall business objectives while designing incident response protocols and network monitoring systems to ensure critical system availability.
• Lead digital transformation projects aimed at enhancing business processes and operational efficiencies, including upgrades and cloud migrations as required.
• Provide expert guidance on emerging technologies and digital opportunities to support organisational growth.
• Manage departmental budgets effectively to maximise return on investment for technology initiatives while maintaining cost-effectiveness.
• Oversee daily IT operations including team management, network administration, systems maintenance, and software optimisation to ensure seamless service delivery.
• Drive efforts to optimise network performance and scalability by planning, deploying, and maintaining robust LAN/WAN infrastructure.
• Establish service level agreements (SLAs), key performance indicators (KPIs), project timelines, deliverables, and budget controls to ensure accountability across all IT functions.
• Collaborate with headquarters teams to define local IT risk management strategies while leading security incident responses in partnership with legal and compliance departments.
• Ensure full compliance with data protection laws and regulations by drafting, managing, and implementing IT policies that keep the organisation audit-ready for both internal and external stakeholders.
• Conduct benchmarking studies to stay abreast of industry standards while overseeing disaster recovery (DR) and business continuity planning (BCP) for all IT systems.

What you bring:

To excel as Head of Information Technology, you will bring extensive experience managing large-scale IT infrastructures within dynamic sectors such as banking or fintech. Your background includes hands-on involvement in risk management frameworks that protect both data integrity and business continuity. You possess deep technical knowledge spanning operating systems (Windows/Linux), virtualisation platforms (VMware/Hyper-V), cloud solutions (Azure/M365), networking protocols (RIP/EIGRP/OSPF/BGP), multi-layer switching technologies (VLAN/QoS/HSRP/VRRP/IPv6/multicast), application-based ACLs/NAT/load balancing/policy-based routing configurations as well as hardware equipment like firewalls/switches/servers. Your analytical mindset enables you to assess risks accurately while your empathetic communication style ensures harmonious collaboration among cross-functional teams. Experience working with international colleagues further enhances your ability to thrive in an inclusive environment.

• Bachelor’s degree in Computer Science, Information Technology or related field is essential for understanding complex technical environments.
• At least seven years’ experience in IT infrastructure management or risk management within BPOs, banks, fintech firms or other digital industries provides the necessary background for this senior position.
• Minimum five years’ proven leadership experience managing network operations teams with direct reports demonstrates your ability to guide others towards shared goals.
• Expertise in designing secure high-availability networks ensures reliable service delivery across all platforms.
• Comprehensive knowledge of Windows or Linux system operation and maintenance—especially Microsoft Active Directory (AD), DNS, DHCP—is vital for effective infrastructure oversight.
• Proficiency in virtualisation platforms such as VMware or Hyper-V supports efficient resource allocation within the organisation’s data centres.
• Basic familiarity with cloud products like Azure or M365 enables successful migration projects when needed.
• Advanced understanding of risk assessment methodologies combined with best practices in network security helps protect sensitive data from threats.
• Ability to configure protocols such as RIP, EIGRP, OSPF, BGP along with multi-layer switching technologies like VLANs or QoS ensures optimal network performance.
• Experience using protocol analysis tools such as Wireshark allows you to troubleshoot complex issues quickly while maintaining system integrity.
• Excellent interpersonal communication skills foster productive relationships across diverse teams including those from different nationalities.

What sets this company apart:

This organisation stands out as an Employer of Choice within the fintech lending sector due to its unwavering commitment to ethical practices and employee wellbeing. With a reputation built on core values—integrity, competence, enthusiasm, dependability, teamwork—you can expect a workplace where collaboration is celebrated and every team member is supported in their professional journey. The company’s mission-driven approach focuses on transforming financial access for underserved communities through technology-enabled products that are pleasant to use. Employees benefit from competitive compensation packages alongside opportunities for personal growth through training programmes and leadership development initiatives. The culture encourages open communication across all levels so everyone feels valued regardless of their background or nationality. Flexible working arrangements may be available depending on operational needs; above all else you’ll find yourself part of a knowledgeable team dedicated to making a positive impact on society while advancing their own careers together.

What's next:

If you are ready to take your career to new heights by leading transformative technology initiatives in a supportive environment—this is your moment!

Apply today by clicking on the link provided below.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.