Billing Operations Analyst

Are you Robert Walters?

Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services for businesses of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

We help organisations find the skills and solutions to reach their goals and assist talented professionals to power their unique potential.  

We offer our people incredible career opportunities as well as an inclusive culture and flexible working.

About the Role:

Responsibilities:

Billing Execution

• Execute invoicing activities across temporary, permanent, and self-billing client models
• Process billing in line with client-specific SLAs, formats, and contractual requirements
• Manage daily, weekly, and monthly billing cycles depending on client needs
• Prioritise workload based on deadlines, client importance, and volume

Data Validation & First-Line Control

• Perform validation of timesheets, remittances, and billing data against agreed commercial terms
• Check rates, markups, vendor charges, and fee structures for accuracy
• Apply structured checks to identify discrepancies before invoicing
• Escalate exceptions, inconsistencies, and data issues to the Billing Operations Lead

System Processing & File Management

• Upload and process billing data across multiple systems, including Fieldglass, D365, and client-specific platforms
• Prepare and format client-specific upload files to meet system requirements
• Manage the creation and handling of supporting documentation, including backing sheets and timesheet attachments
• Resolve system-related issues, including upload failures and data mismatches

Exception Handling & Issue Resolution

• Investigate and resolve billing errors, including failed uploads, incorrect data, and reconciliation issues
• Liaise with internal stakeholders (e.g. Onsite teams) to correct data and resolve queries
• Track and manage outstanding issues to ensure timely resolution
• Support reprocessing activities where required

Client & Stakeholder Support

• Support responses to billing queries raised by clients or internal stakeholders
• Ensure accurate and timely provision of billing data, invoices, and supporting documentation
• Work collaboratively with Onsite teams to resolve data and process issues
• Maintain clear and professional communication across stakeholders

Process Adherence & Continuous Improvement

• Follow defined billing processes, controls, and standard operating procedures
• Identify inefficiencies, recurring errors, and opportunities for improvement
• Support the transition from manual processes to more automated, system-driven workflows
• Contribute to a culture of continuous improvement within the billing team

Benefits:

• Private medical insurance

• A fantastic training and development programme

• Volunteer time off

• The opportunity to partake / qualify for our Global incentive weekend

• Employee wellbeing through various programmes

“As a Disability Confident Employer, Robert Walters is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know.”

Robert Walters - Global Talent Solutions

Apply now.