Credit and Collection Manager

A leading organisation in Pasig is seeking a Credit and Collection Manager to join their Finance team. This role offers you the opportunity to make a significant impact by implementing robust credit policies, ensuring timely repayments, and minimising losses. You will be at the heart of maintaining positive customer relations and driving the performance of a dedicated team.

What you'll do:

As Credit and Collection Manager, you will be entrusted with overseeing a dynamic team responsible for managing complex credit accounts. Your day-to-day activities will involve guiding your team towards achieving monthly DSO targets through diligent monitoring of collections progress.

• Oversee the Credit and Collection Team by providing guidance, motivation, and support to optimise their performance and professional development.
• Ensure achievement of monthly Days Sales Outstanding (DSO) budget targets by monitoring collections progress and implementing effective action plans.
• Monitor the productivity of field collectors, analysing their performance to identify areas for improvement and recommending solutions.
• Develop sound credit policies that align with organisational objectives while creating an environment conducive to responsible risk management.
• Review new customer credit checklists for completeness and creditworthiness, authorising applications according to established guidelines.
• Initiate credits and adjustments within company policy limits, evaluating requests for extended terms or exceptions with careful consideration.
• Monitor violations of credit policies by conducting thorough analysis, presenting findings to senior management, and suggesting appropriate actions or penalties.
• Provide periodic reporting on risk accounts, collection progress, allowance for doubtful accounts, and overall status to senior management.
• Maintain accurate records and submit all required reports on time as per management requirements.
• Act promptly on customer complaints and inquiries following company SOPs to maintain strong business relationships and improve retention.

What you bring:

Your proven experience as a Credit and Collection Manager will demonstrate your ability to oversee teams within service-oriented environments. Your expertise in managing complex credit accounts at a managerial level equips you with the skills needed for reviewing applications thoroughly and making informed decisions regarding repayment terms.

• Accountancy or Business Administration graduate with at least 2-3 years managerial experience
• Minimum of 8 years’ experience credit control and collections managing large and complex transactions
• Minimum of 3 years’ experience in credit control at a management level is highly preferred to ensure familiarity with complex account handling.
• Advanced computer skills are required for efficient data analysis, reporting, and record maintenance.
• Detail-oriented approach combined with problem-solving abilities
• Professional attitude with high motivation supports organisational planning and prioritising tasks under pressure.
• Proven organisational skills and ability to coordinate multiple responsibilities seamlessly while maintaining accuracy in documentation.
• Excellent interpersonal skills to collaboration with colleagues across departments such as sales, customer service, finance, operations, and service teams.
• Experience in managing self-emotions helps you remain calm, focused, optimistic when dealing with demanding situations or urgent customer needs.
• Commitment to safety standards ensures adherence to SHE policies including participation in relevant training sessions.

What sets this company apart:

This organisation stands out for its unwavering commitment to safety, health, and environmental standards—ensuring every employee works in an environment free from harm. The company places great emphasis on doing what’s right for both customers and colleagues by adhering strictly to SHE rules. Employees are encouraged to participate in ongoing training sessions designed not only for compliance but also for personal development. The workplace culture is inclusive; it promotes collaboration among teams while supporting individual growth through regular coaching opportunities. Ethical conduct forms the backbone of all operations here; every member is expected to uphold high standards while contributing positively towards communal goals. The organisation’s focus on maintaining positive customer relations further enhances its reputation as a dependable partner within the industry.

What's next:

If you are ready to take your career forward in a supportive environment where your expertise will be valued—apply now!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.