Associate Director for Broking Operations (Night Shift)

ASSOCIATE DIRECTOR FOR BROKING OPERATIONS (NIGHT SHIFT) Salary: Competitive and based on experience Location: BGC

An exceptional opportunity awaits an experienced professional to join a leading global organisation as an Associate Director for Broking Operations (Night Shift). This pivotal role is designed for someone who thrives in a collaborative environment, values operational excellence, and is passionate about driving positive change within the insurance sector. The successful candidate will play a key part in shaping and executing both short- and long-term strategies that enhance service delivery, streamline processes, and elevate client experiences. With a focus on people leadership, stakeholder engagement, and continuous improvement, this position offers the chance to make a significant impact while working alongside knowledgeable colleagues in a supportive setting. Flexible working opportunities are available, ensuring you can balance your career ambitions with personal commitments. If you are looking to further your career in an inclusive workplace that prioritises growth, learning, and well-being, this is the perfect next step.

* Play a strategic role in developing and implementing innovative solutions that drive operational efficiency and improve policy-related processes across broking operations.
* Lead, coach, and nurture a high-performing team of professionals, fostering their growth through ongoing training opportunities and supportive leadership.
* Enjoy flexible working arrangements and be part of an organisation committed to employee development, knowledge sharing, and creating a positive work environment.

What you'll do:

As the Associate Director for Broking Operations (Night Shift), you will be entrusted with steering the direction of policy services by crafting forward-thinking strategies that underpin organisational success. Your day-to-day responsibilities will involve close collaboration with senior leaders to ensure seamless alignment between departmental initiatives and overarching business goals. You will champion projects that drive automation and process optimisation while maintaining rigorous standards of compliance. By overseeing critical operational functions such as policy checking, endorsements, and audits, you will play a vital role in upholding service quality. Your ability to monitor performance metrics will enable you to swiftly identify opportunities for improvement. In addition to managing workflows across diverse teams, you will act as a key liaison for stakeholders—ensuring clear communication channels are maintained at all times. Your commitment to nurturing talent within your team will help cultivate a culture of continuous learning where everyone feels supported in their professional journey.

* Develop and implement both short- and long-term strategies for policy services to support organisational objectives and enhance overall service delivery.
* Collaborate closely with senior leadership and key stakeholders to ensure departmental goals align with broader business strategies.
* Identify, lead, and manage initiatives aimed at improving operational efficiency, automation, and process enhancements within policy-related functions.
* Oversee day-to-day operations of policy checking, endorsement, and audit functions to ensure compliance with internal standards as well as external regulations.
* Establish and maintain policies, procedures, and best practices that streamline operations, reduce errors, and elevate service quality.
* Monitor team performance against established KPIs and SLAs to guarantee timely and accurate delivery of services.
* Proactively identify areas for process improvement by analysing operational gaps and implementing corrective actions for continuous enhancement.
* Ensure all policy services meet compliance requirements to minimise risk and prevent operational disruptions.
* Work collaboratively with cross-functional teams to manage workflow effectively, resolve operational issues promptly, and achieve business objectives efficiently.
* Build strong relationships with internal and external stakeholders to foster collaboration, address escalations professionally, and deliver high-quality client service.

What sets this company apart:

Joining this organisation means becoming part of a globally respected leader renowned for its commitment to employee well-being and professional growth. The company places immense value on inclusivity—creating an environment where every voice is heard and contributions are recognised. Employees benefit from access to comprehensive training programmes designed to expand knowledge while supporting career progression at every stage. Flexible working opportunities empower staff members to harmonise their work-life balance according to individual needs. The culture here emphasises teamwork over hierarchy; collaboration is encouraged so that everyone can share ideas freely in pursuit of common goals. With robust support systems in place—including generous pension contributions—you can feel confident knowing your future is secure as you continue developing new skills alongside some of the most knowledgeable professionals in the industry. Whether it’s through regular feedback sessions or structured learning pathways tailored just for you—the company’s dedication towards nurturing talent sets it apart as an employer of choice within the sector.

What's next:

If you are ready to take the next step in your career journey by joining an organisation where your expertise will be valued—and where your growth matters—this is your moment!

Apply today by clicking on the link provided; seize this opportunity to become part of a supportive team dedicated to making a difference.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.