Head of Sales Operations

What you'll do:

As Head of Sales Operations, you will be entrusted with overseeing a wide spectrum of responsibilities that are integral to the success of the sales organisation. Your day-to-day activities will involve collaborating with various departments to ensure that all sales support functions operate smoothly while championing initiatives that drive continuous improvement. You will be instrumental in developing business plans, monitoring performance metrics, delivering insightful analytics reports, and implementing programmes that boost engagement within the sales force. By identifying areas for process optimisation and embracing digital transformation opportunities, you will help shape an agile operational environment that supports both current needs and future growth. Your ability to foster strong relationships with internal stakeholders will be essential as you work together towards shared goals. Ultimately, your commitment to upholding high standards of governance will ensure that all activities remain compliant with regulatory requirements while mitigating potential risks.

• Oversee the entire sales support function to ensure seamless execution of sales initiatives, programmes, and campaigns across all distribution channels.
• Provide comprehensive operational support to both sales and distribution teams while driving improvements in overall productivity and business effectiveness.
• Lead the development and implementation of annual business plans, supporting the execution of sales strategies aligned with organisational goals.
• Monitor sales performance against established objectives and key performance indicators (KPIs), developing forecasting models and performance dashboards to inform decision-making.
• Deliver actionable business insights through robust analytics and reporting frameworks, presenting findings to senior management to guide strategic direction.
• Design and implement programmes aimed at improving sales force activation, productivity, retention, and engagement through incentives, contests, recognition schemes, and targeted campaigns.
• Collaborate with training teams to develop capability-building initiatives that empower sales professionals to excel in their roles.
• Identify opportunities for automation and process enhancement by leading digital transformation projects that improve operational efficiency and customer experience.
• Support branch expansion efforts by ensuring alignment between branch operations and broader business objectives while partnering with stakeholders on infrastructure requirements.
• Establish rigorous controls and governance standards across all aspects of sales operations to support regulatory compliance and proactively manage risks.

What you bring:

The ideal candidate for the Head of Sales Operations role brings a wealth of experience from similar positions where they have supported large-scale commercial teams through periods of change or growth. Your background should reflect deep familiarity with both strategic planning processes and hands-on operational management within fast-evolving environments. You are adept at using data-driven insights not only to monitor progress but also to identify new opportunities for improvement—always keeping the bigger picture in mind. Your interpersonal strengths shine when working collaboratively across departments; you understand how vital it is to nurture positive relationships built on mutual respect. As someone who values inclusivity and knowledge sharing within your team, you are committed to helping others grow alongside you. Your attention to detail ensures compliance remains front-of-mind without stifling innovation or agility. Above all else, your passion for supporting others’ success makes you an invaluable partner throughout every stage of the business journey.

• Extensive experience managing large-scale sales operations or distribution support functions within complex organisations where collaboration is key.
• Proven track record in business planning, performance management, forecasting, and delivering actionable insights through advanced analytics.
• Demonstrated expertise in designing reporting frameworks as well as establishing robust business intelligence capabilities for senior leadership teams.
• Strong background in process improvement initiatives including automation projects or digital transformation efforts focused on enhancing operational efficiency.
• Experience developing effective sales enablement programmes such as incentive schemes or capability-building workshops tailored for diverse teams.
• Ability to oversee branch operations while ensuring alignment with overarching business objectives through close partnership with relevant stakeholders.
• Comprehensive understanding of risk management principles along with practical experience implementing governance standards across multi-faceted environments.
• Exceptional interpersonal skills enabling you to build trust-based relationships with colleagues from Sales, Marketing, Finance, Operations, Technology, Compliance—and beyond.
• A nurturing approach to team leadership demonstrated by successfully developing high-performing groups committed to shared success.
• Outstanding communication skills allowing you to present complex information clearly to both technical audiences and senior executives.

What sets this company apart:

What's next:

If you are ready to take your career in sales operations to new heights within a truly supportive environment—this is your moment!

Apply today by clicking on the link provided below; we look forward to connecting with talented individuals who share our passion for excellence.