Head of Collections

A Head of Collections position has become available at a company known for its flexible working opportunities. The organization is renowned for its commitment to innovation and fosters a culture that values creativity, collaboration, and forward-thinking.

HEAD OF COLLECTIONS

Salary: Competitive and based on experience
Location: Taguig

Keywords: Collections, Vice President, Bank, Philippines

Our client, a rapidly expanding bank in the Philippines, is actively seeking an experienced Head of Collections at the Vice President level. This pivotal leadership role will be responsible for enhancing and executing the bank's collections strategy. The successful candidate will work closely with risk, credit, and fraud teams to ensure robust portfolio management, recoveries, and compliance. This is an exciting opportunity to join a dynamic team and make a significant impact on the bank's operations.

* Lead and strengthen collections strategy and execution
* Work closely with risk, credit, and fraud teams
* Ensure robust portfolio management, recoveries, and compliance

What you'll do:

As the Head of Collections at our client's fast-growing bank in the Philippines, you will play a crucial role in leading its collections strategy. Your excellent problem-solving skills will be put to use as you drive the bank’s overall collections strategy for both consumer and commercial portfolios. You will also be tasked with developing policies, processes, and tools that not only improve collections effectiveness but also support customer experience goals. Your ability to work cross-functionally will be essential as you partner with Risk, Credit, Legal, and other internal teams to manage non-performing accounts and legal recovery actions.

* Drive the bank’s overall collections strategy for both consumer and commercial portfolios
* Develop and refine policies, processes, and tools to improve collections effectiveness while supporting customer experience goals
* Ensure strong alignment across credit risk management, fraud mitigation, and recovery operations
* Partner with Risk, Credit, Legal, and other internal teams to manage non-performing accounts and legal recovery actions
* Track, analyze, and report key performance indicators to senior leadership
* Manage relationships with external collection partners to ensure quality, compliance, and performance standards are met
* Uphold regulatory compliance, data protection, and ethical collection practices in all aspects of operations
* Lead, coach, and develop a high-performing team of collections professionals

What you bring:

As the Head of Collections at this fast-growing bank in the Philippines, your solid foundation in credit lifecycle management will be invaluable. Your proven expertise in collections operations and strategy will be put to good use as you lead the bank's overall collections strategy. Your working knowledge of fraud risk management as it relates to credit and collections activities will be essential in this role. Your strong leadership capabilities, coupled with your results-oriented mindset, will enable you to lead, coach, and develop a high-performing team of collections professionals.

* Solid foundation in credit lifecycle management
* Proven expertise in collections operations and strategy
* Working knowledge of fraud risk management as it relates to credit and collections activities
* Strong leadership capabilities with a results-oriented mindset
* Ability to work cross-functionally and manage stakeholders at all levels
* Bachelor’s degree in Finance, Business or related field; Master’s degree is a plus
* At least 10 years of relevant experience in credit, collections within banking or financial services
* Minimum 3–5 years in a senior leadership or VP-level role in collections

What sets this company apart:

Our client is a fast-growing bank in the Philippines that prides itself on its innovative approach to banking. They are committed to providing their customers with a seamless and efficient banking experience. They value their employees and offer them opportunities for growth and development. Their inclusive work environment encourages collaboration and teamwork.

What's next:

If you're ready to take your career to the next level and make a significant impact on a growing digital bank, apply today!

Apply today by clicking on the link!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.