Operations Manager, Payment and Settlement

OPERATIONS MANAGER, PAYMENT AND SETTLEMENT

An exciting opportunity awaits an experienced Operations Manager, Payment and Settlement, to join a forward-thinking fintech organisation based in BGC. This role is perfect for someone who thrives in a collaborative environment and is passionate about ensuring the seamless operation of payment and settlement processes. The successful candidate will play a pivotal part in overseeing daily fiat wallet services, leading a dedicated team, and working closely with both internal stakeholders and external partners such as banks and payment networks. With a strong focus on reliability, accuracy, and compliance, this position offers the chance to make a significant impact on the efficiency and effectiveness of payment operations. Flexible working opportunities, exposure to cutting-edge financial technology, and the chance to shape operational excellence are just some of the benefits you can expect.

* Play a key role in managing end-to-end payment operations for a rapidly growing fintech company, ensuring high standards of reliability and customer satisfaction.
* Lead and nurture a talented team while collaborating with cross-functional departments to drive process improvements and support new business initiatives.
* Enjoy flexible working opportunities in a supportive environment that values your expertise in payments infrastructure, reconciliation, and operational risk management.

What you'll do:

As an Operations Manager, Payment and Settlement you will be at the heart of ensuring seamless day-to-day functioning of all fiat wallet services. Your role will involve not only supervising transactional workflows but also taking ownership of the entire transaction lifecycle—from initial processing through reconciliation—across multiple banking partners. You will be responsible for monitoring live transaction data to quickly address any issues that arise while guiding your team towards achieving operational excellence. By analysing performance metrics each week you will identify areas for improvement that directly impact customer experience. Working hand-in-hand with product managers, engineers, compliance officers, and finance professionals you will help shape automated systems that keep processes efficient yet fully auditable. Your ability to maintain strong relationships with external partners ensures that any challenges are resolved swiftly. Additionally you will play a crucial part in preparing for new product launches or partnerships by ensuring all operational aspects are ready for success.

* Oversee the daily operations of fiat wallet services including cash in/out transactions, bills payments, and other workflows with an emphasis on timely settlements and accuracy.
* Manage the complete lifecycle of fiat transactions from initiation through backend processing, exception handling, reconciliation, and final settlement across partner banks and networks such as BancNet.
* Monitor real-time transaction flows using dashboards to proactively identify service issues, coordinating with internal teams and external partners for swift resolution.
* Develop and mentor an operations team by setting clear goals, providing ongoing support, and fostering scalable processes that enhance customer satisfaction and regulatory compliance.
* Analyse weekly KPIs and operational metrics to uncover inefficiencies, driving continuous improvement in payment conversion rates, turnaround times, and reconciliation precision.
* Collaborate closely with Product, Engineering, Compliance, and Finance teams to design backend systems that automate workflows while maintaining auditability and robust risk controls.
* Ensure operational readiness for new features or partnerships by supporting smooth go-to-market execution from an operations perspective.
* Maintain strict adherence to internal controls and regulatory requirements related to fiat money movement, customer funds handling, and transaction monitoring.
* Build strong relationships with external stakeholders including banks, e-wallets, payment gateways, and clearing houses to reinforce operational reliability.
* Contribute to ad hoc projects under the payments initiative as needed.

What you bring:

To excel as an Operations Manager, Payment and Settlement you will bring substantial experience from roles focused on fiat operations or payments infrastructure—ideally within fintech environments where adaptability is key. Your background includes successfully managing teams responsible for high-volume transactions while maintaining rigorous attention to detail around reconciliation processes. You possess strong analytical abilities enabling you to interpret complex data sets quickly so you can drive meaningful improvements across workflows. Your interpersonal skills allow you to communicate effectively with colleagues from diverse backgrounds whether discussing technical solutions with engineers or compliance matters with regulatory experts. A strategic outlook combined with practical know-how means you are always ready to roll up your sleeves when urgent issues arise. Organisational skills are second nature allowing you to juggle shifting priorities without losing sight of long-term objectives. Finally your willingness to step up during critical incidents demonstrates your commitment to dependable service delivery.

* 4-6+ years of relevant experience in fiat operations or payments infrastructure within fintechs or financial institutions; at least 1-2 years spent managing or leading teams.
* Bachelor’s degree in Business Management, Finance, Operations or related field; advanced knowledge of financial operations or reconciliation processes is highly regarded.
* Demonstrated ability to oversee high-volume transaction systems while managing daily KPIs including escalation handling and downtime response.
* Exceptional analytical skills with proven experience optimising processes; comfortable interpreting operational metrics using tools like Google Suite or Excel dashboards.
* Excellent communication skills in both English and Filipino; adept at working collaboratively across functions such as product management, engineering, compliance or vendor relations.
* Strategic thinker who is equally comfortable executing hands-on tasks when required; able to balance big-picture planning with practical delivery.
* Highly organised approach with a process-oriented mindset; thrives when priorities shift or operational demands increase.
* Willingness to provide on-call support or incident management assistance as necessary.

What sets this company apart:

This organisation stands out as a leader in digital financial services by prioritising both technological advancement and customer trust. Employees benefit from being part of a supportive network where collaboration is encouraged at every level—ensuring everyone’s voice is heard when shaping new products or refining existing processes. The company’s commitment to flexible working opportunities allows you to balance professional growth with personal wellbeing while generous training resources ensure your skills remain current in an ever-evolving industry landscape. Here you’ll find knowledgeable colleagues eager to share insights as well as leadership that genuinely values your contributions toward building secure reliable payment solutions for millions of users nationwide. If you’re seeking an inclusive workplace where your expertise can truly make a difference this is the ideal environment for your next career move.

What's next:

If you are ready to take the next step in your career journey as an Operations Manager specialising in Payment and Settlement we encourage you to apply now!

Apply today by clicking on the link provided—your future in fintech awaits!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.