Head of Operations, AVP

HEAD OF OPERATIONS, AVP

A leading organisation in the financial technology sector is seeking a Head of Operations to drive operational excellence and support business growth at their Ortigas location. This pivotal role offers you the opportunity to shape and optimise end-to-end operational functions, ensuring efficient, compliant, and customer-focused service delivery. As a key member of the executive team, you will be instrumental in developing strategies that enhance productivity, streamline processes, and elevate the customer experience. The company values flexibility, encourages continuous learning, and fosters a collaborative environment where your expertise will directly impact organisational success. If you are passionate about operational transformation and thrive in a supportive culture that rewards initiative and teamwork, this is your chance to make a meaningful difference.

* • Play a central role in shaping operational strategy for a respected fintech leader with significant growth ambitions, influencing both day-to-day operations and long-term business objectives.
* • Enjoy flexible working opportunities within a collaborative environment that prioritises professional development, knowledge sharing, and cross-departmental cooperation.
* • Be empowered to lead process improvement initiatives, champion digital transformation projects, and nurture high-performing teams dedicated to delivering exceptional customer experiences.

What you'll do:

As Head of Operations, you will play an essential role in orchestrating the company's entire operational landscape. Your day-to-day responsibilities will involve overseeing business processes from end to end—ensuring they are not only efficient but also fully compliant with regulatory requirements. You will be entrusted with driving process improvements that reduce costs while enhancing service quality for clients and stakeholders. By leveraging data-driven insights from performance metrics and collaborating across departments such as Customer Support, Finance, HR, Compliance, Technology, and Business Development, you will help create a seamless customer journey. Your ability to mentor teams will foster a culture of discipline and innovation while ensuring workforce productivity remains high. Through your leadership in risk management and resource allocation, you will safeguard the organisation’s reputation for reliability while supporting its ambitious growth trajectory.

* Oversee all daily operational activities across the organisation, ensuring seamless execution of business processes while maintaining compliance with internal policies and external regulations.
* Develop and implement robust operational strategies that align with overall business goals and support scalable growth initiatives.
* Continuously review and optimise workflows to improve efficiency, reduce costs, and eliminate bottlenecks through sustainable solutions.
* Lead process automation efforts and digital transformation projects to modernise operations and enhance service delivery.
* Establish clear operational standards, procedures, and guidelines to ensure consistency in service quality across all functions.
* Monitor performance metrics using dashboards and analytics tools, taking corrective action as needed to maintain high standards.
* Collaborate closely with Customer Support, Business Development, Finance, HR, Compliance, Technology, and other teams to deliver integrated solutions that enhance customer satisfaction.
* Mentor and develop operations personnel by setting expectations, conducting regular coaching sessions, performance reviews, and supporting career development plans.
* Ensure full compliance with applicable laws, industry standards, audit recommendations, and risk management protocols through rigorous internal controls.
* Prepare comprehensive reports for executive management by analysing key performance indicators (KPIs), identifying trends, and providing strategic recommendations.

What you bring:

To excel as Head of Operations in this forward-thinking organisation, your background should reflect substantial experience managing complex operations within fintech or banking environments. Your proven expertise in streamlining workflows through process improvement methodologies will enable you to identify inefficiencies quickly and implement lasting solutions. You bring strong analytical skills for interpreting KPIs alongside practical knowledge of risk mitigation strategies essential for maintaining compliance. Your collaborative approach ensures productive partnerships across multiple departments while your nurturing leadership style supports team engagement and retention. With advanced communication skills honed through stakeholder interactions at all levels—including executive reporting—you are adept at translating operational data into actionable insights. Your commitment to continuous learning keeps you abreast of industry best practices so you can proactively address emerging challenges.

* Bachelor's Degree in Business Administration, Management, Operations Management, Banking & Finance, IT or related field; Master's Degree or equivalent management training is an advantage.
* Minimum of 5–8 years’ progressive experience in operations management within fintech or banking sectors; at least 3–5 years in a managerial or leadership capacity.
* Proven track record in process improvement methodologies such as Lean or Six Sigma applied within complex organisations.
* Deep understanding of business process design principles coupled with hands-on experience implementing automation or digital transformation initiatives.
* Comprehensive knowledge of risk management frameworks and internal control systems relevant to regulated industries.
* Demonstrated ability to manage budgets effectively while identifying cost-saving opportunities without compromising service quality.
* Experience preparing detailed operational reports using analytics tools to inform strategic decision-making at senior levels.
* Exceptional interpersonal skills enabling effective collaboration with cross-functional teams including Growth, Finance, HR, Compliance, Technology, Customer Support.
* Strong mentoring abilities with a history of developing high-performing teams through coaching and structured performance management programmes.
* Familiarity with regulatory compliance requirements specific to financial services or payments industries.

What sets this company apart:

This organisation stands out as an employer committed to fostering an inclusive workplace where every team member’s contribution is valued. Employees benefit from flexible working opportunities designed to support work-life balance alongside generous training programmes that encourage ongoing professional development. The company’s supportive leadership places emphasis on open communication channels between departments—enabling rapid problem-solving through shared expertise. With a focus on ethical conduct and regulatory compliance at every level of operation, staff enjoy peace of mind knowing they are part of a reputable enterprise recognised for its dependability within the financial technology sector. Opportunities for advancement are plentiful thanks to the company’s sustained growth trajectory; employees are encouraged to take initiative on projects that have real impact on both customers’ experiences and organisational outcomes. Above all else, this is an environment where collaboration thrives—making it an ideal place for those who value teamwork as much as individual achievement.

What's next:

If you are ready to take your career to new heights by shaping the future of operations within a thriving fintech environment—this is your moment!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.