Head of Non-Life Claims

HEAD OF NON-LIFE CLAIMS

A leading financial institution in Metro Manila is seeking a Head of Non-Life Claims to guide and nurture a dedicated claims team. This pivotal role offers you the opportunity to shape the future of non-life insurance claims management, working closely with both internal teams and external partners. You will be responsible for overseeing a diverse portfolio of insurance products, ensuring operational excellence, and fostering strong relationships across the industry. The organisation values your deep technical knowledge, extensive network, and ability to connect with stakeholders at all levels. With flexible working opportunities and a supportive environment, this position is ideal for someone who thrives on collaboration, enjoys mentoring others, and is committed to delivering outstanding service quality.

* You will lead a team, including experienced team leaders and claims officers, providing guidance and support to ensure their professional growth and success.
* Your role will involve high-level engagement with key stakeholders such as marketing teams, business units, clients, customers, and insurance partners, allowing you to leverage your industry relationships for optimal outcomes.

What you'll do:

As Head of Non-Life Claims, you will play a central role in guiding a talented group of professionals through the complexities of non-life insurance claims. Your day-to-day responsibilities will revolve around managing people leaders and claims officers while ensuring that every claim is processed efficiently from initiation to resolution. You will act as a bridge between internal departments such as marketing teams and business units as well as external stakeholders like clients, customers, and insurance partners. By leveraging your industry connections and technical expertise, you will drive positive outcomes for all parties involved. Occasional fieldwork will allow you to further strengthen stakeholder relationships through policy briefings or claims briefings. Success in this role requires not only operational oversight but also a commitment to nurturing talent within your team—sharing knowledge generously so that everyone can grow together.

* Guide and manage a claims team consisting of team leaders and claims officers by fostering an inclusive environment where everyone feels supported and valued.
* Oversee the end-to-end processing and resolution of claims across multiple non-life insurance lines such as fire, auto, and other products while maintaining operational efficiency.
* Provide approvals and make claims-related decisions with careful consideration for both client needs and organisational standards.
* Build dependable relationships with insurance partners, clients, customers, marketing teams, bank employees, and various business units through regular communication and collaborative problem-solving.
* Ensure service quality by monitoring performance metrics within the claims function and implementing improvements where necessary.
* Support occasional fieldwork activities including policy briefings and claims briefings to enhance understanding among stakeholders.
* Leverage your well-established network within the insurance industry to influence negotiations with insurers, partners, and clients for favourable outcomes.
* Mentor team members by sharing your technical expertise in insurance operations and encouraging their professional development.
* Promote knowledge sharing within the team by facilitating training sessions or workshops focused on best practices in claims management.
* Champion operational excellence by identifying process enhancements that improve efficiency without compromising service quality.

What you bring:

Your extensive experience as a Claims Manager equips you with the practical know-how required for this Head of Non-Life Claims position. Having worked across multiple lines of non-life insurance—including fire, auto, and other products—you bring invaluable technical expertise that supports both operational excellence and effective decision-making. Your ability to manage teams ensures that each member receives guidance tailored to their strengths while benefiting from your mentorship. A well-established network within the industry allows you to negotiate confidently with insurers or partners whenever challenges arise. You are adept at engaging stakeholders internally (marketing teams or business units) as well as externally (clients or customers), always striving for mutually beneficial solutions. Occasional fieldwork is second nature; you present information clearly during policy briefings or claims briefings so everyone feels included in discussions. Operating at SM or AVP level has honed your leadership abilities—making you an ideal candidate for this role where empathy meets expertise.

* Extensive hands-on experience managing teams including people leaders; ideally having led groups comprised of team leaders and claims officers.
* Deep technical background in insurance operations with comprehensive understanding of claims processes from initiation through resolution.
* Well-established network within the insurance industry enabling you to leverage relationships when negotiating with insurers, partners, or clients.
* Strong stakeholder management skills demonstrated through frequent engagement with internal teams (marketing departments, business units) as well as external parties (clients, customers).
* Ability to conduct occasional fieldwork for policy briefings or claims briefings; comfortable presenting information clearly to diverse audiences.
* Proven track record of providing approvals on complex claims cases while balancing empathy for clients with adherence to company policies.
* Excellent interpersonal skills that foster trust among colleagues; able to mentor junior staff members effectively by sharing insights gained from years in the industry.
* Commitment to promoting operational efficiency through process improvement initiatives that benefit both clients and internal stakeholders.

What sets this company apart:

This organisation stands out for its unwavering commitment to creating an inclusive workplace where every employee feels valued. The leadership team fosters a culture built on collaboration—encouraging open communication between departments so ideas can be shared freely. Flexible working opportunities are available so you can balance professional responsibilities with personal commitments. Generous training programmes ensure that employees stay knowledgeable about industry trends while developing new skills relevant to their roles. The company’s reputation within the financial services sector is bolstered by its dedication to supporting under-represented groups—making it an employer of choice for those seeking meaningful work alongside compassionate colleagues. Here you’ll find supportive leadership that prioritises your growth while offering opportunities for advancement based on merit rather than hierarchy. Whether you’re looking for stability or room to innovate within established frameworks this organisation provides both—ensuring your contributions are recognised every step of the way.

What's next:

If you are ready to share your expertise in non-life insurance claims management while nurturing a collaborative team environment then this is your chance!

Apply today by clicking on the link provided—take the next step towards joining an organisation that values your knowledge and supports your professional journey.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.