Strategy & Customer Engagement Lead

A prominent company is seeking a Strategy & Customer Engagement Lead to drive the evolution of a core flagship initiative. This pivotal role offers the opportunity to shape ecosystem experiences, develop innovative frameworks, and influence organizational advancement through high-level engagement initiatives.

What you'll do:

• Develop compelling core frameworks aimed at enhancing the flagship portfolio, driving portfolio growth, engagement, and overall enterprise value.

• Lead regular reviews of portfolio performance including metric analysis and operational studies to identify areas for improvement and ensure long-term viability.

• Conduct thorough research into emerging market trends to introduce innovative solutions that resonate with current and future users.

• Perform competitor and industry scans to identify opportunities for thought leadership or competitive advantage within the target sector.

• Collaborate closely with functional leads and delivery teams to integrate new features or enhancements into existing offerings, ensuring seamless delivery across channels.

• Design and execute campaigns anchored on the strategic ecosystem to stimulate business growth and positively influence key metrics.

• Undertake user research and validation exercises to test strategic viability, ensuring alignment with market needs and expectations.

• Align strategies with group and regional counterparts to leverage best practices from other markets, fostering organizational synergy.

• Craft comprehensive stakeholder and partner strategies that align with broader company objectives, planning annual refreshes that include new initiatives, enhancements, and campaigns.

• Work alongside delivery channels to develop incentives, training materials, and campaigns that drive adoption, engagement, and awareness.

What you bring:

• Demonstrated experience in developing user-centric frameworks within a regulated or specialized sector, ideally involving end-to-end project management from concept through launch.

• Strong analytical skills with a proven ability to conduct quantitative reviews and performance studies to inform strategic decisions.

• Excellent research capabilities for identifying emerging marketplace trends relevant to integrated offerings.

• Track record of conducting competitor analysis to uncover opportunities for differentiation or thought leadership within a competitive landscape.

• Exceptional collaboration skills enabling effective partnership with cross-functional teams including product development, marketing communications, operations, and external partners.

• Experience designing multi-channel campaigns that drive user engagement while achieving measurable outcomes.

• Ability to translate stakeholder research into actionable insights that inform development or enhancement initiatives.

• Familiarity with aligning local strategies with group or regional best practices for maximum synergy across markets.

• Competence in preparing detailed reports for executive audiences using clear communication supported by data analysis.

• A commitment to continuous learning demonstrated by keeping abreast of industry developments and proactively seeking out growth opportunities.

What sets this company apart:

This organisation stands out as a market leader committed to transforming delivery through holistic solutions embedded within its core offerings. Employees benefit from an inclusive culture where teamwork is celebrated and individual contributions are recognised. The company invests heavily in professional development, offering access to training programmes designed to expand your skillset while supporting your career aspirations. Flexible working arrangements empower you to manage your responsibilities effectively without sacrificing personal well-being. The leadership team fosters open communication channels so everyone feels heard, translating into high engagement rates. By joining this company, you become part of a mission-driven community dedicated not just to commercial success but also genuine, large-scale impact.

What's next:

If you are ready to make a meaningful impact on strategic experiences while advancing your career within a supportive environment, this is your chance!

Apply today by clicking on the link provided and take the next step towards shaping the future of forward-thinking enterprise solutions.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.