Workplace Manager

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Overview

Our Global Service Centre located in Manila, provides both Global Business Services (GBS) to support our business internally, and dedicated Client Services that support the recruitment process outsourcing service line of our business.

Your role is to manage our growing Manila office. The Site Operations Manager is responsible for the overall operations and administration in Manila, creating a culture of transparency, efficiency, teamwork and high performance. Primary responsibilities include overseeing key functional areas to ensure our office and hybrid organization runs smoothly and meets business needs. This includes managing administrative tasks, arranging team events in Manila, and driving employee engagement. This position involves regular communication with team members, cross-functional stakeholders, senior management, and external vendors/suppliers; and coordination, project management and presentation skills are essential.

In essence, you will be an integral part of developing a local environment and culture that fits with company values and is measured through performance metrics and employee surveys.

Responsibilities:

• Oversee the Centre’s operations end-to-end, ensuring timely and high-quality performance. This includes maintaining top levels of satisfaction among both external partners and internal employees and stakeholders.
• You will own administrative and facilities management functions of the local office, with a local team reporting to you. This includes but is not limited to areas such as vendor management, procurement, BCP, new location strategy and capacity planning.
• Audit and Compliance: Oversee audits and ensure compliance with local government regulations, particularly relevant to Philippine law. This includes managing renewals and ensuring all operations adhere to legal standards.

• Risk Management: Outline and execute strategies for managing risks associated with office working, hybrid working, remote working under rapid expansion.
• Performance Monitoring: monitoring and reporting on the Centre's performance against established KPIs.
• Crisis Management: Ability to handle crises and unexpected challenges effectively.

• Work in alignment with Steering Committee (including other GSC leaders based in other regions) and GBS Governance; setting the right strategy and vision to ensure smooth operations of the Centre from a commercial, technical, and practical standpoint. Execution of the aligned strategy.
• Working closely with Finance, continuously analyze the Centre’s end-to-end P&L. You will have financial responsibility for the Centre’s operational and event-related costs; you will also be experienced in shared service recharge models and help identify opportunities for cost optimization.
• As a member of the central management team, you are responsible for partnering with peer teams that, with you, drive the core operations of the Centre:
• Talent Acquisition: you will collaborate with a centralized HR Team via regular meetings on helping to deliver the right talent pipeline into a busy, growing Centre. It’s crucial to lead discussions on new service requests and carefully evaluate if new hires fit the Centre’s capabilities and capacity plan.
• HR Business Partner; you will work closely with a local HRBP to ensure control over work arrangements. Your input will be crucial in making key HR decisions, aligning with the HR global team, tower leads, and the Head of GBS.
• Local Employee Engagement; you will be responsible for creating a strategy and calendar of events to support and promote year-round activities within the Centre. This involves collaborating with other ED&I groups across the Company to share best practices and ideas for engagement that reach beyond your location.