Billing Team Lead

Are you Robert Walters?

Key Responsibilities
1. Global Billing Process Ownership
• Own the end-to-end billing lifecycle across temporary, permanent, and self-billing client models
• Define and standardise global billing processes across multiple client requirements and system environments (e.g. Fieldglass, D365, Power BI, client systems)
• Establish clear process documentation, ownership, and governance across all billing activities
• Ensure consistency in execution while accommodating necessary client-specific variations
2. Operational Delivery & Performance Management
• Lead the offshore billing team to deliver daily, weekly, and monthly invoicing in line with client SLAs and contractual requirements
• Manage workload allocation across client portfolios based on volume, complexity, and priority
• Ensure high levels of accuracy, timeliness, and completeness across all billing outputs
• Monitor and report on operational KPIs including throughput, error rates, SLA adherence, and rework

3. Revenue Assurance & First-Line Control
• Embed robust first-line controls across billing processes to ensure invoice accuracy and revenue integrity
• Oversee validation of timesheets, rates, remittances, and client-specific commercial terms
• Ensure structured resolution of exceptions, including failed uploads, mismatches, and data discrepancies
• Reduce dependency on manual checks by designing and implementing repeatable control mechanisms
4. Stakeholder Coordination & Workflow Integration
• Act as the central coordination point between offshore billing teams and key stakeholders including Onsite teams, Finance, Operations, and Client contacts
• Manage dependencies on upstream data inputs (timesheets, payroll files, client data) to ensure timely billing
• Coordinate resolution of data quality issues with Onsite and operational teams
• Ensure effective handoffs between billing, payroll, and finance systems to support end-to-end process flow
5. Systems & Process Optimisation
• Drive the transition from manual processes (e.g. spreadsheets, macros, VLOOKUPs) to automated, system-driven workflows
• Partner with Technology, Product, and Transformation teams to improve system functionality (e.g. Fieldglass, D365 integrations)
• Identify process inefficiencies and implement scalable solutions to improve productivity and reduce error rates
• Support implementation of new tools, system enhancements, and process changes
6. Capacity, Resource & Offshore Model Management
• Manage offshore team capacity to ensure optimal utilisation and service delivery
• Support workforce planning aligned to billing volumes, client growth, and transformation initiatives
• Build a resilient, cross-trained team capable of supporting multiple clients and processes
• Contribute to the evolution of the offshore delivery model, including transition of activities from onshore
7. Continuous Improvement & Transformation Delivery
• Lead continuous improvement initiatives to simplify, standardise, and scale billing processes
• Support the delivery of the Billing Transformation programme, including process redesign and automation
• Reduce operational complexity, manual intervention, and reliance on key individuals
• Embed a culture of accountability, process ownership, and continuous improvement within the team

Qualifications & Experience
• Strong experience in billing, revenue operations, or finance operations within a complex, multi-client environment
• Experience operating in offshore or shared service delivery models
• Deep understanding of process design, standardisation, and operational control frameworks
• Proven ability to manage high-volume, complex transactional processes across multiple systems
• Experience driving process improvement, automation, and operational efficiency initiatives
• Strong stakeholder management and coordination skills across geographically dispersed teams
• High attention to detail with a focus on accuracy, control, and delivery

"As a Disability Confident Employer, Robert Walters is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know."