Billing Services Manager

Are you Robert Walters? Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services to organisations of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

The Billing Services Manager is responsible for leading the end-to-end invoicing function, ensuring the accurate and timely generation of customer client invoices while maintaining compliance with company policies and financial controls.

This role oversees a team of billing and credit professionals, drives operational excellence, manages stakeholder
relationships, and identifies opportunities for process improvements to support business
growth and customer satisfaction.
The successful candidate will combine strong people leadership, invoicing expertise, and process improvement capabilities to ensure high-quality service delivery and achievement of key performance indicators (KPIs) and service level agreements (SLAs).

Key Responsibilities

Team Leadership Management

• Lead, coach, and develop the Billing Services team to achieve operational and business objectives.
• Manage team performance and ensure KPIs, SLAs, and quality standards are consistently met.
• Set team goals, priorities, and strategies aligned with organizational objectives.
• Conduct regular performance reviews, provide feedback, and create development plans for team members.
• Support recruitment activities, onboarding, training, and ongoing employee development.
• Foster a collaborative, customer-focused, and high-performance team culture. Invoice Processing and Billing

Operations

• Oversee end-to-end invoice processing to ensure accuracy, completeness, and timely delivery of invoices to customers.
• Ensure billing activities comply with company policies, contractual agreements, and financial controls.
• Monitor daily invoicing operations and proactively resolve issues impacting billing accuracy or timeliness.
• Ensure proper maintenance of billing records and supporting documentation. Data Management and System

Administration

• Ensure accurate data entry and maintenance of billing information within invoicing and financial systems.
• Monitor data quality and implement controls to minimize errors and discrepancies.
• Collaborate with relevant teams to maintain system integrity and support process enhancements.

Stakeholder and Customer Support

• Serve as the primary escalation point for complex billing inquiries and issues.
• Build and maintain strong relationships with local finance teams, business stakeholders, and cross-functional partners.
• Collaborate with internal and external stakeholders to address billing concerns and drive service improvements.
• Ensure the team delivers responsive and professional support to clients, vendors, and internal customers.

Reporting, Controls, and Compliance

• Review operational reports, dashboards, and performance trackers to monitor team effectiveness.
• Ensure timely and accurate documentation of billing activities and processes.
• Support internal and external audit requirements by maintaining appropriate controls and documentation.
• Identify risks and recommend corrective actions to strengthen compliance and operational controls.

Process Improvement and Transformation

• Identify opportunities to improve billing processes, efficiency, productivity, and service quality.
• Lead and support continuous improvement initiatives, automation projects, and system enhancements.
• Collaborate with cross-functional teams to implement best practices and standardize processes.
• Drive operational excellence initiatives aligned with evolving business requirements.

Qualifications and Experience

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field is good to have
• Minimum of 5 years of experience in invoicing, billing, accounts receivable, or related finance operations.
• Minimum of 2 years of leadership or people management experience.
• Strong understanding of billing processes, financial controls, and operational best practices.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.

Preferred

• Experience managing global or shared services billing operations.
• Stakeholder management experience across multiple functions and regions.
• Experience in process improvement, transformation initiatives, or automation
projects.

Technical Skills

• Proficiency in invoicing and ERP systems are good to have
• Advanced knowledge of Microsoft Office Suite, particularly Excel.
• Experience with reporting and performance monitoring tools.