Expert Level Support (L3)

An exciting opportunity awaits you as an Expert Level Support Specialist, where your expertise and passion for problem-solving will be valued.

What you'll do:

• Provide expert service support as an L3 specialist for critical business services, ensuring high standards of operational continuity.
• Identify, analyse, and develop effective solutions for complex incidents or problems raised by stakeholders and clients as needed.
• Develop tools and solutions that enable business continuity while proactively mitigating potential impacts on operations.
• Maintain timely updates on assigned tasks, delivering responses and solutions within agreed team timelines to ensure stakeholder satisfaction.
• Propose corrective action plans for recurring issues, contributing to long-term service improvement initiatives.
• Deploy bug-fixes in managed applications efficiently while minimising disruption to users.
• Gather requirements from stakeholders, analyse needs, design robust solutions, and implement complex data visualisations tailored to business objectives.
• Participate actively in internal knowledge sharing sessions, collaborative activities, and ongoing service enhancement projects.
• Monitor systems proactively; resolve incidents and problems; document processes; automate repetitive tasks; assess change requests; and implement deployments as required.
• Share technical feedback with colleagues and mentor teammates to foster collective growth within the team.

What you bring:

• Demonstrated analytical thinking abilities paired with strong problem-solving skills that enable you to tackle complex technical challenges effectively.
• Excellent communication skills with the capacity to translate intricate technical details into clear information for business or non-technical stakeholders.
• Extensive experience working with SQL, T-SQL, and PL/SQL languages—including ETL processes, merge operations, partition exchange techniques, exception handling strategies, error management protocols, and performance tuning methodologies.
• Hands-on experience using R as well as Python/PySpark (especially Pandas, Numpy, Pathlib) for data analysis tasks.
• Familiarity with Azure Fundamentals—particularly Azure Blob Storage (file systems management and AzCopy usage)—and Azure Data Services such as Databricks and Data Factory.
• Comprehensive understanding of ETL process operations including triggers and schedulers for efficient data movement.
• Experience logging and handling various file types such as JSON within enterprise environments.
• Proficiency maintaining Git repositories alongside practical knowledge of DevOps concepts related to building, testing, and deploying processes.
• Willingness to work night shifts as part of a global support operation committed to business continuity across time zones.
• Nice to have: Experience with Control-M scheduling tool (or readiness to learn on the job), additional expertise in PySpark with emphasis on SQL functions.

What sets this company apart:
This organisation stands out as a beacon of stability and growth within the technology sector since its inception in 2008. With over 1,500 talented professionals across seven global sites—including a thriving presence in Makati—it has cultivated an environment where employees are truly empowered. The unique 'Office as an Option' model allows you complete autonomy over your workspace preferences while flexible hours accommodate your lifestyle needs. From day one you’ll benefit from comprehensive onboarding supported by a dedicated buddy system designed for seamless integration into the team. Professional development is woven into the fabric of daily life here: unlimited access to Udemy courses; regular certificate training programmes; capability development initiatives; community webinars; more than 110 training opportunities annually; plus guidance from an internal Gallup Certified Strengths Coach—all ensure your continued growth. The company’s commitment extends beyond individual advancement: 76% of managers are promoted internally reflecting genuine investment in people’s careers. Diversity is celebrated through inclusive policies while numerous well-being activities promote health inside and outside the workplace. Employees are encouraged not only to refer friends (with bonuses) but also participate in charity drives supporting local communities and environmental causes. Recognised officially as a Great Place To Work Certified Employer in the Philippines—this is an organisation where your contributions matter every day.

What's next:
If you are ready to take your career further within a nurturing environment that values both personal growth and teamwork—this is your moment!

Apply today by clicking on the link provided—your next rewarding challenge awaits!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.