AI Ops Technical Lead

A leading global organisation is seeking an AI Operations Technical Lead to drive the intelligent transformation of operations support in Makati.

This role offers you the unique opportunity to combine hands-on technical delivery with supportive team leadership and strategic AI architecture governance, all within a values-driven, inclusive environment. You will be empowered to design, build, and evolve advanced AI and data solutions that enhance operational resilience, incident management, and service desk support. With flexible working arrangements, comprehensive onboarding, and access to world-class training resources, this position is perfect for someone who thrives in a collaborative community where diversity fuels both personal and business growth. If you are passionate about leveraging AI to create measurable impact and enjoy mentoring others while working alongside top-tier engineers, this is your chance to make a difference.

• Enjoy flexible working options including remote or office-based work, allowing you to choose the arrangement that best suits your lifestyle and needs.
• Benefit from unlimited access to learning platforms, certificate training programmes, and over 110 annual upskilling opportunities, ensuring your professional development is always supported.
• Join a diverse and inclusive workplace certified as a Great Place to Work in the Philippines, where your ideas are valued and you can contribute to building a thriving community together.

What you'll do:

As an AI Operations Technical Lead based in Makati, you will play a pivotal role in shaping the future of intelligent operations support. Your day-to-day responsibilities will involve designing innovative AI solutions that address complex operational challenges such as incident response optimisation and proactive problem management. You will collaborate closely with cross-functional teams—including incident managers, service owners, reliability engineers—and ensure seamless integration of AI features into existing platforms like ServiceNow or Jira Service Management. By leading architecture reviews and driving high-value use cases focused on reducing mean time to resolution (MTTR) or detection (MTTD), you will help automate L1 triage processes and enable proactive operations. Your commitment to operational excellence will be evident as you balance hands-on technical delivery with strategic oversight while nurturing a team culture rooted in experimentation and continuous improvement. Success in this role means not only delivering robust AI-enabled features but also fostering collaboration across departments to align technology solutions with real-world operational needs.

• Lead and actively contribute to high-impact data and AI initiatives that transform operations support outcomes such as real-time incident enrichment, automated root-cause analysis, predictive alerting, ticket clustering, auto-triage, change risk scoring, knowledge mining, and intelligent runbooks.
• Design and deliver scalable AI-enabled features embedded into operations support platforms including ServiceNow, Jira Service Management, monitoring tools, observability systems, and ITSM environments.
• Ensure all solutions adhere to strict operational SLAs for reliability, low latency, auditability, explainability, and zero-downtime deployment across multiple platforms.
• Stay current with emerging AIOps tools, research developments, and industry trends to continuously enhance operations support capabilities.
• Lead the architecture, development, and ongoing improvement of internal AIOps platforms and reusable components that empower operations teams.
• Integrate AIOps tools seamlessly with ITSM systems, observability platforms (such as Prometheus, Grafana, ELK), ticketing systems, and automation frameworks for optimal performance.
• Apply best practices in MLOps tailored for production environments including model monitoring, drift detection, automated rollback procedures, performance checks, and cost optimisation at scale.
• Serve as the principal AI technical authority for transformation programmes across service operations, NOC teams, support desks, infrastructure operations, and reliability engineering functions.
• Build, mentor, and lead a high-performing squad of AIOps specialists focused on delivering measurable improvements in operations support.
• Foster a culture of experimentation and production-first thinking while providing technical coaching through design/code reviews and guiding career development with emphasis on domain expertise.

What you bring:

To excel as an AI Operations Technical Lead in Makati you will bring proven experience in deploying advanced data engineering or machine learning solutions within operational contexts. Your ability to translate complex technical requirements into practical outcomes will be complemented by deep familiarity with industry-standard tools such as Python Spark Kafka Airflow PyTorch TensorFlow LLMs ServiceNow Splunk Datadog Moogsoft Big Panda Databricks Azure/ADF. You understand how AIOps practices like event correlation anomaly detection predictive analytics automated actions GenAI applications can be leveraged for improved incident response ticket deflection proactive maintenance. Experience scaling these solutions across large NOC environments while maintaining clear communication between stakeholders is essential. Familiarity with ITIL processes ensures your approach aligns with established best practices while your openness to learning new skills demonstrates adaptability—a quality highly valued here. Your interpersonal skills foster trust collaboration empathy among team members creating an environment where everyone feels empowered supported encouraged.

• A strong background in data engineering or AI/ML technologies combined with experience in operations support environments or IT service domains.
• Proven track record delivering production-grade AI/ML/data solutions that improve key metrics such as MTTR (mean time to resolution), MTTD (mean time to detection), availability rates, and ticket deflection outcomes.
• Hands-on expertise with Python programming language as well as Spark for big data processing; familiarity with Kafka for event streaming; Airflow for workflow orchestration; cloud data platforms; PyTorch/TensorFlow for machine learning; LLMs; plus integrations with tools like ServiceNow PagerDuty Splunk Datadog Moogsoft Big Panda Databricks Azure/ADF.
• Deep knowledge of AIOps practices including event correlation techniques anomaly detection predictive analytics automated actions GenAI applications for operations support.
• Experience designing building or enhancing AIOps platforms or internal tooling used by large-scale operation teams or NOC environments.
• Familiarity with ITIL processes covering incident management problem management change enablement service request handling knowledge management protocols.
• Experience applying GenAI/LLM applications for operations such as copilots auto-remediation knowledge search alert/incident summarisation features.
• Ability to scale AIOps solutions effectively within large enterprise environments balancing hands-on technical work with strategic planning responsibilities.
• Strong communication skills enabling translation of complex AI concepts into actionable insights for both technical teams executives focusing on automation reduction of operational toil.
• A positive mindset open to learning new skills—missing one or two qualifications is not a barrier if you bring enthusiasm willingness to grow.

What sets this company apart:

This organisation stands out for its unwavering commitment to diversity equity inclusion ethical business practices equal opportunities safe respectful workplaces where every individual thrives regardless of background identity personal characteristics. Employees benefit from stable employment since 2008 now spanning seven global sites over 1500 talents onboard. The 'office as an option' model provides flexibility regarding remote work office presence preferred contract forms so you can tailor your experience according to personal needs. Comprehensive online onboarding includes a dedicated 'Buddy' from day one ensuring smooth transition into the community. Collaboration with top-tier engineers experts fosters continual growth while unlimited access Udemy platform certificate training capability development programmes knowledge sharing sessions community webinars over 110 training opportunities annually guarantee ongoing professional advancement. Internal promotions are celebrated—76% managers promoted from within—reflecting genuine investment employee growth potential. The company’s values-driven culture encourages autonomy idea-sharing refer friends receive bonuses participate well-being health activities donate charities support environmental causes all contributing vibrant inclusive workplace certified Great Place To Work Philippines.

What's next:

If you are ready to shape the future of intelligent operations support within a collaborative inclusive environment apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.