Senior ServiceNow Developer

A Senior ServiceNow Developer role has opened up at an FMCG

A leading global organisation is seeking a Senior ServiceNow Developer to join their Makati-based team. This is an exciting opportunity for you to play a pivotal role in shaping the future of enterprise IT services by designing, developing, and optimising the ServiceNow platform. You will be at the forefront of implementing advanced ITSM, ITOM, and ITAM solutions, collaborating with both business and technical stakeholders to deliver scalable and reliable outcomes. The company offers a permanent, full-time position with a supportive onsite work environment, complemented by flexible working hours and the option for remote work one day per week after your initial three months. If you are passionate about leveraging technology to drive operational excellence and enjoy working in a collaborative setting that values your expertise, this role provides the perfect platform for your professional growth.

• Join a globally recognised organisation where your expertise in ServiceNow development will directly impact business transformation and service delivery across multiple regions.
• Benefit from a flexible work arrangement that includes midshift hours and the opportunity to work remotely one day per week after your probationary period, supporting a healthy work-life balance.
• Work alongside knowledgeable professionals in an inclusive environment that encourages continuous learning, knowledge sharing, and personal development through exposure to cutting-edge technologies and complex integrations.

What you'll do:

As a Senior ServiceNow Developer based in Makati, you will immerse yourself in all aspects of the ServiceNow ecosystem—designing new modules, enhancing existing functionalities, integrating with other enterprise systems, and ensuring optimal performance across the board. Your day-to-day activities will involve close collaboration with stakeholders from various departments to understand their requirements deeply before translating these into effective technical solutions. You will take ownership of workflow automation projects using advanced scripting techniques while also being responsible for maintaining data integrity through rigorous monitoring practices. In addition to hands-on development tasks, you will play an instrumental role in driving AI-powered improvements on the platform—such as implementing Now Assist for ITSM—and contribute significantly towards continuous improvement initiatives. Your ability to provide governance over the platform ensures smooth operations during change management cycles while your commitment to documentation helps foster knowledge transfer within the team. By staying abreast of industry trends and proactively recommending enhancements or new features for adoption, you will help maintain this organisation’s reputation as a leader in digital transformation.

• Design, implement, and enhance comprehensive ServiceNow ITSM, ITOM, and ITAM solutions including modules such as Incident, Problem, Change, Request, and Knowledge Management to support business operations.
• Develop and configure sophisticated workflows, automations, and integrations using ServiceNow Workflow Data Fabric, scripting languages, and integration frameworks to streamline processes.
• Ensure data consistency, integrity, and compliance across the ServiceNow platform and integrated enterprise systems by conducting regular monitoring, troubleshooting issues promptly, and performing detailed audits.
• Collaborate closely with both business users and technical teams to gather requirements effectively and translate them into robust ServiceNow solutions that meet organisational needs.
• Support ongoing optimisation and maintenance of CMDB data models as well as service mappings to enable accurate reporting, enhanced service visibility, and thorough impact analysis.
• Implement AI-driven automation initiatives such as Now Assist for ITSM while driving continuous improvement projects and managing release upgrades for the platform.
• Provide governance over the ServiceNow platform by offering operational support including technical troubleshooting, maintaining documentation standards, owning integrations, and supporting activities related to Change Management as well as ARB and SDO Platform Owner responsibilities.
• Participate actively in cross-functional meetings to ensure alignment on project goals while fostering a culture of collaboration within the team.
• Contribute to knowledge sharing sessions by documenting best practices and lessons learned from platform enhancements or issue resolutions.
• Stay updated on emerging trends in ServiceNow technologies to recommend innovative solutions that can further optimise platform performance.

What you bring:

To excel as a Senior ServiceNow Developer in this role, you will bring not only deep technical proficiency but also strong interpersonal abilities that enable effective collaboration across diverse teams. Your background should include substantial experience architecting solutions within the ServiceNow ecosystem—spanning ITSM modules like Incident or Change Management through more advanced areas such as ITOM or ITAM. Familiarity with integration frameworks allows you to connect disparate systems seamlessly while upholding data quality standards throughout. Your approach should reflect empathy towards end-users’ challenges so that every enhancement delivers tangible value. Additionally, your willingness to share insights during team meetings or documentation efforts contributes positively towards communal learning objectives. A track record of adapting flexibly when faced with shifting priorities—whether due to changing business needs or technological advancements—will serve you well here. Finally, holding relevant certifications underscores your commitment towards continuous professional development within this ever-evolving field.

• A bachelor’s degree in Information Technology, Computer Science or a related field is preferred for this position as it demonstrates foundational knowledge essential for success.
• At least five years of proven experience in ServiceNow development coupled with hands-on involvement in IT systems integration projects is required.
• Proficiency with integration technologies such as APIs, web services, middleware tools is necessary to manage complex system interactions effectively.
• Excellent communication skills are vital; you must be able to converse fluently in English across both business-focused discussions and technical deep-dives.
• Demonstrated ability to implement technology solutions from conception through maturity showcases your end-to-end project delivery capabilities.
• Experience managing projects or contributing significantly within project teams highlights your organisational skills.
• A customer-centric mindset ensures that user needs remain at the forefront of every solution you design or deploy.
• High levels of motivation combined with flexibility allow you to adapt quickly within evolving environments while maintaining productivity.
• Relevant certifications in ServiceNow are highly desirable as they validate your expertise on the platform.

What sets this company apart:

This organisation stands out for its unwavering commitment to employee wellbeing through flexible working arrangements—including midshift schedules tailored for work-life harmony and remote work options after an initial onboarding period. The company fosters an inclusive culture where every voice is valued; team members are encouraged to collaborate openly while sharing knowledge freely across functions. With access to challenging projects involving state-of-the-art technologies like AI-driven automation within ServiceNow platforms, employees have ample opportunities for skill enhancement alongside career progression pathways. The supportive leadership style prioritises mentorship over hierarchy—ensuring everyone feels empowered regardless of tenure or background. Furthermore, being part of a global network means exposure not just locally but also internationally—broadening perspectives while building lasting professional relationships across borders. All these factors combine to create an environment where talented individuals can thrive both personally and professionally.

What's next:

If you are ready to make a meaningful impact by advancing enterprise IT services through expert ServiceNow development—and want your contributions recognised within a supportive community—this is your chance!

Apply today by clicking on the link provided; take the next step towards joining an organisation where your skills truly matter.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.