Customer Onboarding Engineer - Fully Remote | Night Shift

A leading network access control provider is hiring a Customer Onboarding Engineer for a fully remote, night-shift role. You’ll own the technical delivery of new customer deployments from closed deal to go-live. This hands-on, customer-facing role suits a networking professional who enjoys solving technical challenges and working with customers. Join a supportive, inclusive team with ongoing training, knowledge sharing, and flexible remote work.

What you'll do:

• Execute end-to-end deployments including tenant setup, cloud RADIUS configuration, directory integration with platforms such as Entra ID, Okta, and on-premises Active Directory via LDAP Broker.
• Build groups and policies tailored to customer requirements while configuring certificates and SCEP for secure authentication processes.
• Configure network devices across major vendors including Cisco, Meraki, Aruba, Palo Alto, and UniFi to ensure optimal connectivity and security.
• Run device onboarding using various methods such as agent-based approaches, MDM/SCEP integrations, self-service portals, and MAC-based authentication for headless devices.
• Lead monitoring-mode burn-in phases and enforcement cutovers, facilitating phased migrations from incumbent NAC platforms like ISE or ClearPass.
• Validate go-live milestones against predefined success criteria established during the sales process and deliver comprehensive as-built documentation upon project transition.
• Keep project status current in Planhat and maintain accurate customer onboarding records for each account to ensure transparency and accountability.
• Identify stalled accounts early by flagging scope gaps or undocumented commitments to prevent delays and support timely resolutions.
• Contribute deployment knowledge back to the internal knowledge base to enhance communal learning and improve future onboarding processes.

What you bring:

• Deep understanding of networking fundamentals including 802.1X protocols, RADIUS authentication mechanisms, EAP-TLS standards, certificate management with PKI infrastructure, VLAN segmentation strategies, switching technologies, and wireless networking principles.
• Hands-on experience deploying or supporting Network Access Control (NAC) solutions such as Portnox, ISE, ClearPass or similar platforms within enterprise environments.
• Proficiency in directory services and identity management systems including Entra ID (formerly Azure AD), Active Directory integration techniques, and Mobile Device Management (MDM) platforms like Intune or Jamf.
• Exceptional customer-facing communication skills enabling you to lead technical calls confidently while maintaining a consistent project cadence with stakeholders.
• Ability to self-manage across concurrent projects by keeping visible documented status updates that promote transparency within the team.
• Commitment to collaborative problem-solving by sharing deployment insights with colleagues through internal knowledge bases.
• Sensitivity towards customer needs demonstrated by empathetic interactions during onboarding sessions.
• Dependability in maintaining accurate records for each account throughout the deployment lifecycle.
• Willingness to participate in ongoing training opportunities that enhance your technical skillset.

What sets this company apart:

The organisation fosters an inclusive, collaborative culture where contributions are valued. Employees benefit from flexible remote work, ongoing training, and strong knowledge sharing. Supportive leadership encourages cross-team collaboration, while a focus on customer relationships, empathy, and shared success creates an environment where people can grow and thrive.

What's next:

If you are ready to make a meaningful impact by supporting customers through their onboarding journey while growing your own expertise within a collaborative environment—this is your chance!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.