Product Enablement Specialist

Are you Robert Walters?

The Product Enablement Specialist builds consultant proficiency, confidence and adoption across Digital Recruitment Products and wider technology products in the Robert Walters technology estate.

Working within Product Success and alongside Product Owners, Learning & Development, CX and regional stakeholders, the role designs and delivers blended product learning that helps consultants embed technology into effective day-to-day recruitment workflows.

This includes new-starter onboarding, digital learning, in-CRM guidance, live facilitation and training and reinforcement for new products, features, integrations, enhancements and releases.

Key Responsibilities

Product Onboarding & Learning

• Own and continuously improve blended technology and product onboarding for new starters, with the recruitment CRM and ATS as the immediate priority.
• Design learning journeys combining digital content, videos, in-product guidance, live sessions and ongoing reinforcement.
• Deliver scenario-based workshops, coaching, office hours, refreshers and targeted feature deep dives.
• Partner with Learning & Development, CX and regional stakeholders to align product learning with recruitment workflows and business best practices.

Digital Learning & Product Change

• Create and maintain engaging videos, guides, webinars, best-practice resources and other self-directed learning content.
• Build and maintain CRM and ATS guidance and learning experiences using digital adoption platforms, including contextual walkthroughs, tooltips and self-help resources.
• Keep the in house learning hub and its resources accurate, relevant and up to date as products and processes evolve.
• Deliver training and reinforcement for new products, features, integrations, enhancements and releases, including UAT support and post-launch reinforcement.

Adoption & Continuous Improvement

• Partner with Product Success to deliver targeted learning and adoption interventions informed by product usage, consultant feedback and regional needs.
• Monitor participation, content engagement, learning effectiveness and product behaviour to identify proficiency gaps and improve the learning experience.
• Gather feedback and recommend improvements to products, content and enablement approaches.
• Support consistent global enablement standards while adapting learning to regional, language and operational requirements.

Key Skills & Experience

• The ideal candidate would have a strong understanding of recruitment processes and consultant workflows.
• Strong working knowledge of recruitment CRMs, ATSs or ERPs
• Strong facilitation, communication and coaching skills, with the confidence to engage consultants in virtual and in-person settings.
• Ability to translate product functionality into clear, practical guidance and workflows.
• Strong collaboration, stakeholder management, organisation and prioritisation skills.
• Experience in technology training, product enablement, digital learning or change adoption is desirable.
• Experience creating videos, guides or other learning resources, or using digital adoption platforms.
• Flexibility to collaborate with global colleagues and deliver training across regions and time zones.
• A proactive, adaptable mindset and passion for helping consultants adopt new ways of working and succeed.
• Additional language capability is strongly preferred.

As a Disability Confident Employer, Robert Walters is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know.