Head of Transaction Fraud Management

A leading digital financial services provider is seeking a Head of Transaction Fraud Management to oversee and elevate their transaction fraud operations in Taguig.

This pivotal role offers you the opportunity to shape the future of fraud prevention within a highly respected organisation at the forefront of digital payments and e-commerce. You will be entrusted with guiding a dedicated team, ensuring robust fraud detection processes, and collaborating across business units to proactively address emerging risks. The company values your expertise and commitment, offering flexible working opportunities, ongoing training, and a supportive network that encourages professional growth. If you are passionate about safeguarding customers and driving operational excellence in a collaborative setting, this is your chance to make a significant impact.

• Take on a senior leadership position where your insights directly influence the safety and integrity of millions of transactions every day, while working alongside knowledgeable professionals who share your dedication to customer protection.
• Enjoy flexible working opportunities and access to continuous training, empowering you to stay ahead of evolving fraud trends and develop your skills in an inclusive, supportive environment.
• Be part of an organisation that values teamwork, open communication, and cross-functional collaboration—ensuring your voice is heard as you help shape policies and best practices for transaction fraud management.

What you'll do:

As Head of Transaction Fraud Management, you will play a central role in protecting both customers and organisational assets from fraudulent activity. Your day-to-day responsibilities will involve overseeing a skilled team responsible for real-time detection, investigation, and resolution of suspicious transactions. You will champion quality assurance initiatives by regularly reviewing detection methods and outcomes while also spearheading research into new fraud patterns. By fostering strong partnerships with other departments, you will ensure that all potential risks are identified early and addressed collaboratively. Your ability to adapt policies in response to changing threats will be crucial in maintaining robust defences against increasingly sophisticated schemes. Success in this role requires not only technical acumen but also excellent interpersonal skills as you guide your team through complex challenges while upholding the highest standards of accuracy and responsiveness.

• Oversee the Transaction Fraud team as the overall head, providing guidance, mentorship, and support to ensure high performance across all shifts.
• Ensure efficient implementation of transaction fraud activities during each shift, including prompt handling and thorough investigation of fraud alerts.
• Monitor adherence to established Ways of Working for fraud management within assigned shifts, ensuring compliance with internal standards and protocols.
• Manage escalations effectively by maintaining service level agreements (SLAs) and providing timely updates to relevant stakeholders such as the Transaction Fraud Detection Head and Fraud Detection Center Head.
• Lead efforts in detecting and analysing fraudulent activity through continuous monitoring of parameters and processes designed to minimise risk exposure.
• Conduct proactive reviews and assessments of existing fraud monitoring parameters, profiles, and processes; provide actionable recommendations for improvement based on findings.
• Investigate complex fraud cases to determine root causes, assess revenue impact, and develop strategies for remediation or prevention.
• Research new fraud techniques and trends by gathering information from various sources to keep the organisation ahead of emerging threats.
• Review, update, and create new fraud rules as necessary to address evolving modus operandi or product/service changes.
• Collaborate closely with business units across the organisation to provide relevant input on risk mitigation strategies, ensuring comprehensive coverage of inherent risks by the fraud team.

What you bring:

To excel as Head of Transaction Fraud Management, you bring a wealth of experience from previous roles focused on digital payments or financial services—particularly those involving complex transaction monitoring systems. Your technical proficiency enables you to navigate large datasets efficiently while leveraging advanced tools for analysis. Beyond technical skills, your approachability fosters trust among team members who rely on your guidance during challenging investigations. You have demonstrated resilience working variable hours without compromising quality or accuracy. Your background includes hands-on exposure to both card-based fraud schemes and broader e-commerce or fintech risks—making you adept at anticipating new threats before they materialise. Above all else, your commitment to transparent communication ensures that stakeholders remain informed throughout every stage of the detection process.

• Demonstrated proficiency in SQL (preferably GSQL), along with advanced knowledge of MS Office applications and G-Suite tools; strong internet research capabilities are essential for staying informed about industry developments.
• Proven experience managing teams on shifting schedules within fast-paced environments where attention to detail is critical for success.
• Hands-on experience operating a comprehensive Fraud Management System, enabling effective oversight of detection workflows and incident responses.
• Exceptional organisational skills paired with keen attention to detail; self-motivation is vital for thriving under minimal supervision while meeting demanding targets.
• Excellent analytical thinking combined with problem-solving abilities that allow you to interpret data trends quickly and recommend practical solutions.
• Outstanding written and verbal communication skills are required for clear reporting as well as effective collaboration with colleagues across multiple departments.
• Willingness to work flexible hours—including weekends, holidays, extended shifts beyond eight hours per day—and availability for urgent requests outside scheduled times when needed.
• In-depth understanding of card-based transaction fraud mechanisms gained through direct involvement in similar roles within financial services or related sectors.
• Preferred background in e-commerce or fintech industries where exposure to both B2B and B2C transaction environments has honed your expertise in identifying diverse risk scenarios.
• Familiarity with incident management protocols ensures swift escalation handling while maintaining compliance with internal policies.

What sets this company apart:

This organisation stands out as a trailblazer in digital financial services—renowned for its commitment to customer security, technological advancement, and employee wellbeing. Here you will find an inclusive culture that celebrates diversity while prioritising collaboration at every level. The company invests heavily in professional development through regular training opportunities designed to keep staff ahead of industry trends. Flexible working arrangements reflect their understanding that work-life balance is key to sustained success. Employees benefit from being part of a supportive network where knowledge sharing is encouraged—enabling everyone to contribute meaningfully towards shared goals. With a reputation for ethical conduct and social responsibility, this employer offers not just a job but a platform for long-term career growth within one of Southeast Asia’s most trusted brands.

What's next:

If you are ready to take on this rewarding challenge where your expertise can truly make a difference in protecting people’s finances every day, we encourage you to apply now!

Apply today by clicking on the link provided—your next career milestone awaits!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.